Location : Location
IT-Florence
Overview
Key Objectives of the Role
Our vision is to be the global dominant student living brand, joining forces with our students and customers to build a better future.
With a passion for developing others and creating a great place to work, you will be a prime brand ambassador. The training and development of our employees is integral to our success - you will lead the charge in delivering quality global training programs that are engaging and constantly evolving to capture our audience and meet Yugo's growth strategy. Your primary focus will be training support in Europe, but you will also support training delivery in the UK & Ireland and APAC (Asia-Pacific).
Developing Yugoers to reach their potential while achieving success in our business is our number one priority. We want agile, accountable, and energetic people that deliver exceptional experiences. We expect our Leaders to walk the walk and talk the talk - learning and development is integral to this culture. To achieve this, we need our L&D Specialists to be Pioneering, Purposeful, and Positive in approach and focused on delivering quality support.
You are a self-starter and are autonomous, with the ability to work across multiple time zones and jurisdictions. You are passionate about and energized by new projects, creating scalable solutions to support growth, and contributing to the success of the business.
Responsibilities
Training Program Development and Delivery
- Facilitate global training initiatives, continuously evaluating the effectiveness and sustainability of training to deliver strong commercial performance
- Contribute to the development of global scalable training initiatives to ensure consistency of student and employee experiences across our global business, while understanding when localization is important
- Deliver and support the facilitation of technical and soft skills training to Yugoers in person, through webinars, or through recordings and video
- Develop training materials to support learning (including job aids and resources)
- Support Train-the-Trainer skills development to enhance leader confidence and competency in completing on-the-job training with their Yugoers
Onboarding & Employee Support
- Work in close liaison with People Specialists and Business Leaders to support onboarding and induction resources for new employees
- Utilize and maintain Yugo University (our Learning Management System) and assist with the curation of our training partner content
- Travel to onsite locations as needed to support training needs (up to 35% travel required)
Compliance & Reporting
- Manage monthly compliance reporting, maintaining open communication and driving online training completion to maintain compliance with regulations
- Monitor training effectiveness and present findings in a logical and easy-to-understand manner
Special Projects & Collaboration
- Complete special projects as directed by the L&D Manager
- Participate in global training development programs
- Support group-wide training activities when required (with approval from L&D Manager)
This job description serves as a guideline. This list of responsibilities is not intended to be exhaustive, and other requests commensurate with the role may be made from time to time. This is a hands-on role.
Key Behaviours
Pioneering: Innovation drives everything we do. With over 30 years of groundbreaking innovation and a bold vision for global expansion, we’re redefining student living and creating unforgettable experiences every step of the way.
Purposeful: We are driven by a clear mission to make a meaningful impact. Every move we make is with intention – driven by our values and focused on creating meaningful, lasting impact for our people, communities, and the planet.
Positive: We are optimists, always believing in better possibilities. We tackle challenges with resilience and seek to create a supportive and empowering environment for our teams and communities
Qualifications
Essential Requirements
- Must be a native speaker of one of the following languages: Italian, Spanish, French, or German
- Fluent in English (written and spoken)
Preferred Experience
- A qualification relevant to the field of Learning and Development
- Proven experience as a facilitator (one-to-one, group, virtual, and face-to-face)
- Learning and Development experience in a fast-paced environment
- Strong coordination skills with ability to influence and build relationships across diverse stakeholder groups
- Experience in instructional and digital learning design
- Excellent verbal and written communication skills, including ability to prepare documentation for stakeholder groups at varying levels
- In-depth knowledge of training techniques, engagement strategies, and assessment methods
- Intermediate Microsoft Office skills (Word, PowerPoint, Outlook, and Excel)
- Experience working with a Learning Management System (LMS)
- Experience using content creation tools (such as Articulate360, Scribe, HeyGen, or similar AI generative video creation tools)
Highly Desirable
- Experience working with global operations and diverse workforces
- Background in student housing, property management, hospitality, or retail sector
Min
EUR €32,000.00/Yr.
Max
EUR €35,000.00/Yr.
