About the Company
The Experience Advisors (XA) helps organizations improve how they lead, communicate, and serve, both internally and externally. We focus on employee and customer experience because lasting impact comes from aligning the two. Through a mix of consulting, leadership development, and training, we deliver practical solutions that build stronger teams, better services, and more connected workplaces.
Our clients include public institutions, healthcare systems, transportation providers, regulatory bodies, and customer-facing brands. What they share is a need to lead effectively, adapt to change, and deliver consistently in high-accountability environments. We support them during pivotal moments such as leadership transitions, internal culture shifts, or efforts to elevate service delivery. Our work blends strategy, hands-on support, and design that drives results.
What sets XA apart is how we deliver. We bring structure without bureaucracy. We move quickly without sacrificing quality. We stay creative while remaining grounded in the real-world needs of the organizations we support.
Working at XA means joining a team that values curiosity, ownership, and follow-through. It is a place where people solve complex problems together, build lasting client relationships, and take pride in meaningful work. We support each other, challenge assumptions, and care deeply about the experience for both the clients we serve and the team we show up for every day.
About the Role:
As an Account Coordinator at The Experience Advisors (XA), you will play a key role in bringing client projects to life. This is a dynamic, client-facing role that blends coordination, communication, and execution. You will work closely with internal teams and client stakeholders to support the planning, delivery, and day-to-day management of consulting and training engagements.
You will manage timelines, logistics, and deliverables across multiple projects, keeping things organized from kickoff through to completion. Whether supporting a leadership bootcamp, coordinating a client workshop, or helping submit an RFP, you’ll be central to how we deliver thoughtful, high-quality work that makes a difference.
This role is a great fit for someone who thrives on variety, takes initiative, and enjoys being the person who makes sure nothing falls through the cracks. It’s fast-moving, collaborative, and impact-focused. You’ll need to be calm under pressure, clear in your communication, and proactive in your problem-solving.
Core Responsibilities
- Serve as a primary point of contact for assigned clients and internal project teams
- Manage project timelines, logistics, and communications from planning through delivery
- Coordinate internal resources to support training programs, workshops, and consulting deliverables
- Track tasks and deliverables to ensure on-time, high-quality execution
- Organize and maintain documentation including meeting notes, trackers, and project files
- Support proposal development, RFP submissions, and strategic account planning
- Schedule and support meetings, workshops, and events, including prep and follow-up
- Build trusted relationships with clients and internal stakeholders
- Maintain strong knowledge of XA’s services, programs, and client portfolio
- Collaborate with internal teams on marketing and communication initiatives as needed
- Learn quickly and adapt to shifting priorities with a solution-oriented mindset
About You
Experience and Background
- Post-secondary education required, ideally in communications, business, public administration, or a related field. A university degree is preferred, but relevant college credentials combined with strong experience will also be considered
- 2–3 years of experience in customer service, ideally in a client-facing or consulting role
- Exposure to professional services, learning and development, communications, or public sector environments is an asset
- Experience managing projects, deliverables, or stakeholder expectations in fast-paced settings
Working Style and Approach
- Comfortable working independently while keeping others informed
- Confident navigating ambiguity, shifting priorities, and changing client needs
- Clear communicator who can adjust messaging for different audiences
- Brings strong task ownership and follows through on commitments
- Flexible mindset with a calm, steady approach to problem-solving
Remote Work and Availability
- This is a remote role, with teams and clients across multiple time zones
- Some flexibility is required to support client sessions, project needs, and team collaboration
- A proactive, dependable approach to scheduling and communication is essential
Skill and Attributes for Success
You’ll thrive at The Experience Advisors if you can:
- Keep projects organized while managing multiple priorities at once
- Step into new challenges with curiosity and a willingness to figure things out
- Take initiative and move work forward without needing to be asked twice
- Communicate clearly across emails, meetings, and shared documents
- Shift gears smoothly when priorities change or things speed up
- Stay focused under pressure and follow through on what you commit to
- Welcome feedback and apply it with intention
- Take pride in the details and hold a high standard for your work
- Stay steady and solution-oriented, even when things get hectic
- Spot small issues before they become blockers
- Use Microsoft Office (PowerPoint, Excel, Word) and SharePoint comfortably
- Navigate platforms like Zoom, MS Teams, Webex, and D2L Brightspace with ease
- Bring basic working knowledge of InDesign and Illustrator or be willing to learn
- Stay curious, look for ways to improve, and speak up when something doesn’t make sense
Why The Experience Advisors?
The Experience Advisors (XA) is the consulting and training arm of CSPN Inc., a Canadian leader in Customer, Employee, and Citizen Experience since 1997. We work with public and private sector organizations to improve service, strengthen leadership, and create better workplace experiences.
Proudly Canadian-owned, XA is nationally recognized and certified as both a Women Business Enterprise (WBE) and an LGBTQ2+ diverse supplier. We believe in thoughtful, honest work that drives impact and we partner with organizations that share that commitment.
Our projects span leadership development, customer experience, training, and organizational change. The pace is fast, the work is collaborative, and every engagement is built on clarity, energy, and care.
Joining XA means joining a team that values curiosity, accountability, and people-first thinking. If you're looking to grow, contribute meaningfully, and be part of something that matters, we’d love to hear from you.
- XA is an equal-opportunity employer. Accommodations are available on request for candidates participating in all aspects of the recruitment and selection process.
