As a Partner Operations Executive, you will play a critical role in supporting and optimizing partner-related processes. You will ensure seamless partner engagement, operational efficiency, and compliance while maintaining strong relationships with key stakeholders. This role requires a detail-oriented individual who thrives in a fast-paced environment and is passionate about driving operational excellence in partner ecosystems.
Key Responsibilities
Process Optimization & Partner Support
- Analyze and improve operational processes to enhance efficiency and partner experience.
- Maintain and update partner store documentation, resources, and guidelines, escalating issues to internal stakeholders when necessary.
- Collaborate on process improvements and ensure smooth execution of partner operations.
- Provide high-quality support and assistance to partners, ensuring a seamless experience with services and programs.
Partner Engagement & Communication
- Build and sustain strong relationships with partners, acting as their primary point of contact for operational queries.
- Conduct daily outbound calls and emails to assist partners with licensing, commission, upgrades, downgrades, add-ons, customer mapping, and partner store-related queries.
- Effectively communicate, present, and influence across all levels of the organization.
Data Management & Compliance
- Maintain accurate and up-to-date partner records in Zoho CRM, Zoho Desk, and the Partner Store.
- Ensure data enrichment and compliance with internal policies.
- Support process adherence related to compliance documents, making recommendations where necessary.
Performance & SLA Management
- Meet/exceed KPIs and SLAs, ensuring responses to partner inquiries are completed within 8-24 hours.
- Continuously track and improve performance metrics related to partner satisfaction and operational efficiency.
Required Skills & Qualifications
- Strong analytical and problem-solving skills with a process-driven approach.
- A must have skill is exposure to SaaS business .
- Ability to manage large volumes of data with high accuracy and attention to detail.
- Excellent communication, negotiation, and objection-handling skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Confident telephone manner with the ability to handle partner concerns professionally.
Preferred Skills & Experience(Good to have but not mandatory)
- Experience with Zoho applications or other CRM and partner management tools.
- Prior experience working within SLA-driven environments.
- Background in telesales, customer service, or partner management.
- Exposure to risk management and compliance is a plus, though not required.
Why Join Us?
- Opportunity to work with a growing partner ecosystem and contribute to operational excellence.
- Dynamic and collaborative work environment with ample learning opportunities.
- Competitive compensation and career growth prospects.