As a Partner Operations Executive, you will play a critical role in supporting and optimizing partner-related processes. You will ensure seamless partner engagement, operational efficiency, and compliance while maintaining strong relationships with key stakeholders. This role requires a detail-oriented individual who thrives in a fast-paced environment and is passionate about driving operational excellence in partner ecosystems.

Key Responsibilities

Process Optimization & Partner Support

Analyze and improve operational processes to enhance efficiency and partner experience.
Maintain and update partner store documentation, resources, and guidelines, escalating issues to internal stakeholders when necessary.
Collaborate on process improvements and ensure smooth execution of partner operations.
Provide high-quality support and assistance to partners, ensuring a seamless experience with services and programs.

Partner Engagement & Communication

Build and sustain strong relationships with partners, acting as their primary point of contact for operational queries.
Conduct daily outbound calls and emails to assist partners with licensing, commission, upgrades, downgrades, add-ons, customer mapping, and partner store-related queries.
Effectively communicate, present, and influence across all levels of the organization.

Data Management & Compliance

Maintain accurate and up-to-date partner records in Zoho CRM, Zoho Desk, and the Partner Store.
Ensure data enrichment and compliance with internal policies.
Support process adherence related to compliance documents, making recommendations where necessary.

Performance & SLA Management

Meet/exceed KPIs and SLAs, ensuring responses to partner inquiries are completed within 8-24 hours.
Continuously track and improve performance metrics related to partner satisfaction and operational efficiency.

Required Skills & Qualifications

Strong analytical and problem-solving skills with a process-driven approach.
A must have skill is exposure to SaaS business .
Ability to manage large volumes of data with high accuracy and attention to detail.
Excellent communication, negotiation, and objection-handling skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Confident telephone manner with the ability to handle partner concerns professionally.

Preferred Skills & Experience(Good to have but not mandatory)

Experience with Zoho applications or other CRM and partner management tools.
Prior experience working within SLA-driven environments.
Background in telesales, customer service, or partner management.
Exposure to risk management and compliance is a plus, though not required.

Why Join Us?

Opportunity to work with a growing partner ecosystem and contribute to operational excellence.
Dynamic and collaborative work environment with ample learning opportunities.
Competitive compensation and career growth prospects.

Zoho

New Jobs

Partner Operations Executive