Medsender is at the forefront of AI driven healthcare communication solutions, dedicated to improving patient care through cutting-edge tech. Healthcare is burdened by administrative paperwork and bloat, driving up costs and reducing the quality of care patients receive. Our mission is to empower healthcare providers and improve patient outcomes by automating workflows, powered by our AI Medical Assistant. In the past year alone, we've been able to save healthcare professionals over 2 million hours with Medsender.
We are a seeking a Support Specialist to become an integral part of our dynamic team. In this role, you will not only provide exceptional customer service to our healthcare clients but also take ownership of the operations. We are looking for a candidate who is not just equipped with the necessary skills, but also has a deep-seated passion for technology and customer service, and a genuine desire to help. This is your opportunity to make a significant impact and truly make the role your own!
Pivotal Responsibilities:
Provide assistance to our users helping them navigate through Medsender and troubleshoot issues they may encounter. This includes guiding them through each step, ensuring they understand Medsender's functionalities, and resolving any difficulties they may experience.
Actively collaborate with our dedicated engineering team to address and resolve technical issues that arise. This involves clear communication and teamwork to ensure the problem is accurately diagnosed and solved in a timely and efficient manner.
Contribute significantly to the creation of support documentation and customer resources. These contributions are not limited to just creating these resources, but also involve updating and improving them to ensure they remain relevant, clear and helpful for our customers.
Essential Qualifications:
Demonstrate a strong technical aptitude and the ability to swiftly learn new software, adapting to evolving technological advancements.
Possess excellent analytical and problem-solving skills, with a knack for identifying issues and implementing effective solutions.
Exhibit outstanding communication and interpersonal skills, with the ability to connect with customers and understand their needs.
Previous experience in a customer support role is essential, preferably within the tech industry, demonstrating a proven track record in handling customer queries and complaints.
Why You Should Choose Medsender
We are at the cutting-edge of the healthcare tech space, offering you an unparalleled opportunity to work with groundbreaking technology and contribute to the industry's evolution.
Our inclusive company culture fosters learning and growth, providing ample opportunities for you to continue your professional development and broaden your skill set.
We offer a competitive compensation package, all-encompassing benefits, and a flexible work environment to ensure a healthy work-life balance.
You'll have the extraordinary chance to make a tangible difference, actively contributing to the improvement of healthcare for our valued customers.
If you're excited by the prospect of working with groundbreaking technology, contributing to the improvement of healthcare, and thriving in an environment that fosters learning and growth, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experiences, your passion for this role, and why you believe you would be a great fit for our team.
Compensation Range: $50K - $65K
