Location: Remote with Travel during Acquisitions & Integrations

Wheelhouse is seeking a ServiceTitan Implementation & Training Manager to lead the rollout, configuration, and adoption of ServiceTitan across our growing portfolio of home service companies.

As part of the Wheelhouse platform, this role is critical in supporting newly acquired businesses and existing operations by ensuring ServiceTitan is implemented correctly, adopted fully, and used consistently across all locations.

This is a highly collaborative, hands-on role responsible for system buildouts, payroll configuration, user management, and training. You will partner closely with leadership and field teams to drive operational consistency, improve performance, and support scalable growth across the platform.

Responsibilities

ServiceTitan Implementation & Administration

Lead full implementation of ServiceTitan for new acquisitions and existing companies
Build and configure ServiceTitan tenants from the ground up, including:
Price books, memberships, and services
Dispatching, scheduling, and workflows
Forms, estimates, and invoicing
Reporting dashboards and KPIs
Payroll Configuration
Establish standardized processes across all operating companies by creating SOPs, training materials, and onboarding guides
Support development and ongoing management of the ServiceTitan Enterprise Hub
Deliver both onsite and virtual training sessions during and after implementation, serving as the primary trainer for ServiceTitan across the organization including technicians, management and office staff
Drive system adoption, accountability, and proper usage across all teams
Provide ongoing support, coaching, and reinforcement post-launch

User Access & System Administration

Own all ServiceTitan user setup and management, including:
New user onboarding and system access
Roles, permissions, and access levels
Offboarding and user deactivation
Ensure proper system access aligned with roles and responsibilities
Maintain system integrity, user structure, and data consistency

M&A Integration Support

Travel to newly acquired businesses to lead ServiceTitan rollout
Assess current operations and align with standardized workflows
Act as the onsite lead during go-live and transition periods
Ensure smooth transitions with minimal disruption to business operations

IT Coordination

Serve as liaison with third-party IT provider for:
Hardware provisioning (laptops, tablets, etc.)
Basic technical support coordination
Ensure alignment between system access and employee onboarding/offboarding processes

Continuous Improvement

Identify opportunities to improve operational efficiency using ServiceTitan
Optimize workflows, reporting, and system usage across all companies
Stay current on ServiceTitan updates, features, and industry best practices

Qualifications

3+ years of hands-on ServiceTitan Admin experience (required)
Proven experience implementing and administering ServiceTitan Enterprise Hub from the ground up
Demonstrated ability to train both field and office teams effectively
Experience in home services (garage doors, HVAC, plumbing, electrical, etc.) preferred
Experience configuring technician payroll, commissions, and compensation structures
Strong experience managing user roles, permissions, and system architecture

Pay: $75,000.00 - $100,000.00 per year

Application Question(s):

How many years of experience do you have implementing, administering, and training employees on ServiceTitan?

Work Location: Remote

Wheelhouse

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ServiceTitan Implementation & Training Manager