Learning & Development Manager – Multi-Site Hospitality

Location: Must be London-based or commutable to Central London (remote with regular London HQ time and frequent UK travel)

Salary: £70,000 – £80,000 (depending on experience) + Company Bonus + Expenses + Company Benefits

SP Executive Search is partnering with a leading hospitality brand to recruit a Learning & Development Manager for their UK operations. This is a pivotal role focused on delivering high-impact training and supporting operational excellence across a large, multi-site network.

Working closely with senior field partners, you’ll design, adapt, and facilitate learning that drives performance and supports franchisee success. You’ll also lead a small team, managing two direct reports while shaping how training is delivered and embedded across the business.

Key Responsibilities:

Partner with senior operations leaders to assess needs and design bespoke regional training packages
Deliver high-impact workshops, conferences, and in-field training sessions
Manage, coach, and develop a team of two trainers, raising capability and consistency standards
Project manage training rollouts, operational initiatives, and leadership programs
Adapt existing materials to ensure content is practical, relevant, and region-specific
Use data and feedback to identify gaps, measure effectiveness, and refine learning delivery
Maintain strong communication with operations and HQ teams, providing insight and updates

What We’re Looking For:

Proven L&D professional with strong facilitation and presentation skills
Previous people management experience – must have led and developed a team
Background in hospitality, QSR, or franchise environments
Confident in designing and adapting training content to meet varied regional needs
Highly organised with strong project management capability
Skilled communicator able to influence stakeholders and drive engagement
Advanced MS Office (particularly PowerPoint); awareness of emerging learning tech (VR/AR) is a plus
Must be willing to commute around the country frequently, with regular time in London HQ – therefore comfortable with travel and commute times

The Opportunity:

This is a rare chance to shape L&D at scale for one of the most recognisable names in hospitality. You’ll enjoy exposure to senior stakeholders, autonomy to design impactful training solutions, and the opportunity to make a measurable difference to franchisee and operational success.

If you’re a confident L&D professional ready to step into a high-profile role with genuine influence, we’d love to hear from you.

Apply now through SP Executive Search.

SP Executive Search is a specialist consultancy to the Hospitality, Leisure, and Investment sectors. We pride ourselves on delivering smart shortlists and grounded, relationship-led recruitment.

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Learning and Development Manager