Learning and Development Manager

Roselands Resourcing is delighted to be supporting a leading hospitality group in London (Zone 2) as they search for a dynamic and engaging Learning and Development Manager. You will work closely with the Director of Learning and Talent Development to deliver an inspiring people development strategy and help grow exceptional talent across the business.

Key accountabilities

• Support the design, communication and delivery of the organisation’s learning and development plan.

• Facilitate engaging training sessions that build confidence, capability and service excellence across all teams, with a focus on guest experience and company culture.

• Partner with department heads to identify training needs at all levels, using your understanding of hospitality trends and operational demands to guide learning priorities.

• Create and maintain learning and development policies and procedures including new starter orientation, mandatory training requirements, development pathways for promotions, external learning opportunities and access to learning resources.

• Coach and support departmental trainers to deliver high quality on the job training within their areas.

General requirements

Hands-on training and development experience including leadership roles within hospitality or retail.

• A warm, approachable and energetic personality with a keen eye for detail and a naturally positive attitude.

• Confident communication skills in English, both written and spoken.

• Exceptional personal presentation with the ability to represent the brand professionally at all times.

• Strong working knowledge of Microsoft Office including Word, Excel and PowerPoint.

Why this is an exciting opportunity

This is a rare chance to shape the learning culture of a respected hospitality group that prides itself on exceptional service and a people first approach. You will have the freedom to innovate, the support to grow and the platform to make a meaningful impact on how teams learn, develop and thrive. If you are passionate about elevating talent and creating memorable employee experiences, this role offers the perfect environment to do your best work.

Diversity statement

We welcome applications from people of all backgrounds and experiences. Diversity and inclusion sit at the heart of this organisation. We encourage individuality, celebrate differences and value the unique perspectives every team member brings. If you share a passion for creating an inclusive environment where everyone can grow, we would love to hear from you.

Why Work with Roselands Resourcing?

At Roselands Resourcing, we’re here to help you grow, not just find your next role. With almost 20 years of expertise, we focus on connecting you with the right opportunities, offering honest support and removing the hassle from your job search. Our approach is simple, because it should be: Resourcing Made Simple.

Roselands Resourcing Ltd

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Learning and Development Manager