Encompass Training Specialist (Remote)

We are seeking an experienced Encompass Training Specialist to support a growing mortgage organization. This role is ideal for someone who has extensive hands-on experience with Encompass and enjoys helping others improve their knowledge, efficiency, and confidence with the system.

The successful candidate will work closely with both Sales and Operations teams, providing training, onboarding support, and ongoing guidance to ensure employees are utilizing Encompass effectively throughout the loan lifecycle.

Responsibilities

Deliver training sessions for new hires and existing employees on Encompass LOS
Support Loan Officers, Processors, Underwriters, and Operations staff with system-related questions and best practices
Develop training materials, user guides, job aids, and process documentation
Assist with onboarding and continuous learning initiatives
Promote consistent workflows and increased system utilization across departments
Identify training opportunities and recommend process improvements
Partner with leadership to support operational efficiency and user adoption

Qualifications

Strong working knowledge of Encompass Loan Origination System (LOS)
Comprehensive understanding of the mortgage process from application through closing
Prior experience conducting training, coaching, or user support
Excellent communication and presentation skills
Strong organizational skills with the ability to manage multiple priorities
Experience working with both production and operational mortgage teams

Why Join Us?

This position offers the opportunity to make a meaningful impact by helping teams maximize their use of Encompass, improve productivity, and create a more consistent mortgage process across the organization. If you're passionate about training and have a deep understanding of mortgage operations and Encompass, we'd love to hear from you.

Location: Fully Remote
Employment Type: Direct Hire

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Work Location: Remote

Pathfinders Inc

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