Drive the future of learning across our clients' retail operations and corporate teams. As Assistant Vice President of Training & Development, you'll lead the strategic direction and day-to-day execution of learning initiatives that build a culture of continuous improvement, operational excellence, and service with gratitude. You'll ensure employees have the skills, knowledge, and leadership development needed to thrive in a fast-paced, customer-driven environment—and use data to demonstrate impact and continuously elevate our training. If you're ready to lead impactful learning that strengthens people, performance, and customer experience, apply today—we'd love to hear from you!

Work Model:

Hybrid

What You Will Do:

Develop and execute a comprehensive learning and development strategy aligned to business and operational goals
Champion a culture of learning to drive employee growth, performance, and retention across stores and corporate functions
Oversee design rollout and continuous improvement of training programs across the organization
Partner cross-functionally to identify skill gaps, training needs, and career pathway opportunities, and lead leadership development programs
Build relationships with external partners and manage vendors' budgets and training resources
Define and track performance metrics using data insights to improve training effectiveness while leading the T&D team and ensuring alignment with brand and operational standards

What You Will Need to Be Successful:

Bachelor's degree in human resources, organizational development, education, business, or related field
10 plus years of progressive training and development experience, including at least 5 years in leadership, preferably in retail or consumer-facing environments
Proven ability to lead large-scale learning initiatives and change management programs across multi-location operations
Experience with LMS digital learning platforms, instructional design, and performance metrics
Strong communication, leadership, and project management skills with the ability to influence cross-functional teams
Preferred experience building career pathways and partnering with external organizations to expand training programs

Palmer Group

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Assistant Vice President of Training and Development