Job Title: Learning & Development technology

Duration: ASAP - Long term

Location: Anderlecht, Belgium

Languages: English, Dutch is a plus

Job Description - Roles and Responsibilities

Context:

The candidate will join a global Learning & Development technology environment during a transition period, providing operational support across the Learning Management System (SAP SuccessFactors Learning) and the Learning Experience Platform (Degreed/Client RISE). The role focuses on ensuring smooth learning operations, supporting users and administrators, maintaining compliance documentation in a validated GxP environment, and collaborating with multiple stakeholders, vendors, and business teams.

Team info:

The candidate will primarily work within a small Digital Technology and Learning Technology ecosystem, collaborating closely with internal and external team members. The role also involves frequent interactions with business stakeholders, learning administrators, and external vendors/AMS partners. Strong teamwork and stakeholder management are important due to the number of interfaces involved.

Day to day:

Support SAP SuccessFactors Learning and Client RISE (Degreed) operations.
Manage learning-related tickets, requests, incidents, approvals, and escalations.
Perform first-line troubleshooting and coordinate with technical experts when needed.
Create and maintain user guides, job aids, training materials, and user communications.
Deliver support and training to administrators and end users.
Draft and update compliance documentation such as SOPs, URS, DIRA, and DFDs.
Execute OQ/PQ testing activities, document evidence, and ensure GxP traceability.
Follow up with vendors and AMS partners on open items, deliverables, and service levels.
Maintain learning catalogs, content housekeeping, and learning pathways within the LXP.
Support engagement initiatives, communications, and reporting activities.
Contribute to continuous improvement by monitoring recurring issues and proposing solutions.

Years of experience in the position:

Ideally 5–8 years of overall professional experience, but flexibility exists for the right candidate.
Minimum 1–3 years of experience in Learning Technology, LMS/LXP administration, Learning Operations, or a similar role.
At least 1–2 years of hands-on experience with SAP SuccessFactors Learning is expected.

These requirements are all mandatory.

Must have:

Hands-on experience with SAP SuccessFactors Learning.
Previous experience in a validated GxP environment.
Pharmaceutical industry experience.
Knowledge of GxP documentation and compliance processes (SOPs, URS, testing documentation, etc.).
Experience with ticket management and user support activities.
Strong organizational and prioritization skills.
Ability to work autonomously and manage multiple tasks simultaneously.
Problem-solving mindset with a proactive approach.
Excellent written and verbal communication skills in English.
Strong stakeholder management and teamwork capabilities.

Nice to have:

Experience with Degreed or another Learning Experience Platform (e.g., 360Learning).
Experience with ServiceNow or another ITSM/ticketing tool.
Experience with LMS implementations, integrations, or system administration.
French language skills.
Experience preparing training materials and delivering user training.
Vendor management or AMS coordination experience.
Advanced reporting and analytics exposure within learning platforms.

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