Details:

Job Title: Learning Operations Specialist/ Training Associate

Location: Indianapolis, IN 46241

Duration: 6+ Months Contract (extendable)

Pay Rate: $30- $ 38.33 per hour on W2.

Shift: Standard Business Hours

Position Summary

• The Global Manufacturing & Quality Learning & Development (GMQLD) organization is seeking administrative contractors to support learning operations across Central Function business areas.

• These contractors will serve as essential operational resources, ensuring seamless execution of day-to-day learning administration, Learning Plan management, and cross-functional coordination.

• The role supports Manufacturing and Quality business areas by enabling operational efficiency, data accuracy, and timely execution of learning activities.

• Embedded within the L&D team, supporting Learning Strategists and acting as a liaison with external partners.

Responsibilities

Learning Plan Management

• Create, update, and maintain Learning Plans within the Learning Management System (LMS) based on direction from Learning Strategists.

• Assign and manage curricula, courses, and learning activities for applicable populations.

• Monitor Learning Plan completion and compliance, escalating issues as appropriate.

• Conduct periodic audits and quality checks to ensure data integrity and accuracy of Learning Plans.

Day-to-Day (D2D) Tasks

• Process routine LMS transactions including enrollments, completions, waivers, and extensions.

• Respond to learner and manager inquiries related to training records and assignments.

• Generate and distribute standard and ad hoc reports from the LMS as requested by Learning Strategists.

• Maintain organized documentation and records of all administrative actions taken.

• Support the scheduling and logistics coordination for instructor-led training sessions as needed.

Administrative Tasks

• Manage and organize shared team files, folders, and resources within collaboration platforms.

• Assist in the creation, formatting, and distribution of communication materials related to learning programs.

• Support data entry, data cleanup, and system maintenance tasks within L&D tools and platforms.

• Support centralized administrative tasks applicable across all central function business areas.

Conduent Liaison

• Serve as the primary point of contact between Conduent and internal Learning Strategists.

• Coordinate service requests, issue escalations, and follow-up actions to ensure timely resolution.

• Track open tickets, SLAs, and deliverables, providing regular status updates to the L&D team.

Qualifications

Education:

• Bachelor's degree or equivalent work experience in a relevant field

Experience:

• Minimum 2 years of experience in learning administration supporting multiple business areas/functions

• Experience working in SuccessFactors required

• Experience with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone, or similar)

Skills:

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)

• Strong written and verbal communication skills

• Ability to liaison effectively between internal stakeholders and external partners

• Highly organized with strong attention to detail

• Ability to manage multiple priorities and deadlines simultaneously

• Familiarity with pharmaceutical, manufacturing, or regulated industry learning and compliance requirements (preferred)

Net2Source (N2S)

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