Fintech is entering a new phase where operational and commercial excellence has become critical for success. We at MTN believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.

As part of your portfolio as a Manager: Learning & Development you will:

Development and execution of the Learning & Development strategy aligned to organisational priorities, business growth, and future capability needs
Translation of enterprise and Fintech capability requirements into scalable learning frameworks, programmes, and delivery roadmaps
Integration of leadership, skills, and talent development initiatives into a cohesive L&D operating approach
Governance and continuous refinement of L&D initiatives to ensure strategic impact, relevance, and sustainability
Champion the development of Fintech scale-up capabilities across the organisation, including but not limited to product mindset, data literacy, risk and compliance awareness, agile collaboration, and customer-centric innovation within financial services constraints
Design and implement blended learning solutions aligned to evolving Fintech capability requirements
Application of instructional design methodologies and learning science principles to create UX-informed, effective learning journeys
Translation of complex technical, regulatory, and business concepts into engaging, learner-centred experiences
Design of role-based learning journeys to support role readiness, progression, and successor development
Delivery of Fintech-aligned learning journeys and curricula, including high-quality digital and blended programmes that enable continuous capability building
Management and continuous improvement of the Fintech learning experience across LMS and digital learning platforms
Partnership with UX/UI, Product, and Technology teams to enhance learner experience, usability, and adoption
Curation and ongoing management of digital learning content from internal and external content providers
Application of Learning analytics and exploration of AI-enabled learning technologies to drive personalisation and measurable learning impact
Support for rollout and adoption of new learning technologies, platforms, and tools
Delivery of Talent Development dashboards and learning analytics reports, with a focus on learner engagement, capability enhancement and assessed development gap-closure rates
Development and execution of the annual Skills Development Plan and WSP/ATR aligned to business objectives and legal mandates, including skills audits and training needs analysis in partnership with business leaders and HRBPs
End-to-end compliance with the Skills Development Act, EE Act, and B-BBEE requirements, including ownership of the Skills Development element of the B-BBEE scorecard, audit readiness, and optimisation of spend and demographic targets
Design and management of learnerships, internships, and training programmes with accredited providers; primary liaison with SETAs and internal stakeholders to support structured skills and personal development planning

The incumbent must have the following:

Bachelor’s degree in human resources, Education, Psychology, Business, or related field
Postgraduate qualification in L&D, Instructional Design, UX, or Digital Learning (preferred)
Certifications in Instructional Design, Learning Experience Design (LxD), Agile/Scrum, or Product (advantageous)
5–7 years’ experience in Learning & Development or Talent Development roles
Demonstrated, hands-on experience in instructional design and digital learning design
Exposure to LMS administration and learning technology ecosystems
Experience managing leadership development journeys and talent programmes
Exposure to Fintech, Financial Services, Technology, or Product-led environments (preferred)
Experience working in Pan Africa multi-cultural experience

Ready to make and drive the change with us? Apply now!

Closing date: 16 March 2026. Late applications will not be accepted.

Should you not hear from us within 2 weeks of applying, please consider your application unsuccessful.

MoMo from MTN

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Manager: Learning & Development