Job Description

WHAT YOU WILL DO

As a Learning & Training Specialist, you ensure that the store operating model is translated into clear, engaging and effective learning experiences for store colleagues globally. You create high‑quality training and communication materials that make complex processes easy to understand, easy to adopt and consistent across all Sales Markets, supporting strong execution and a great colleague and customer experience.

You will:

Translate process designs, SOPs and operating model updates into clear, accessible training content tailored to store roles
Design learning materials that support adoption for colleagues with different experience levels and learning needs
Ensure all training content reflects brand tone of voice, learning standards and accessibility guidelines
Prepare rollout packages for Sales Markets, including talking points, FAQs, job aids and adoption checklists
Partner with market training teams to support consistent delivery and adoption across Sales Markets
Maintain training content repositories, ensuring strong structure and version control across all assets

WHO YOU WILL WORK WITH

You will work closely with Operations Development Experts and Specialists, Retail Operations, Tech and Central People Organisation teams. In this role, you collaborate with global and market training teams to ensure learning content is clear, aligned and easy to use in daily store operations.

WHO YOU ARE

You are a structured and creative learning specialist who is skilled at turning complex operational information into clear, practical and engaging learning experiences.

We are looking for people with:

Experience working with change communication, change management or project management
Experience creating user‑centred learning content with a strong learner experience
Solid understanding of store operations and how to translate operational needs into learning
Strong instructional design skills and experience developing learning materials
High attention to detail and strong documentation skills
Confidence working cross‑functionally with process experts and multiple stakeholders
Fluency in English, both written and spoken

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here

WHY YOU’LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

An example of our benefits:

25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
H&M Incentive Programme – HIP. Learn more about the programme here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

This is a permanent position based in Stockholm, please send your CV in English as soon as possible.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

H&M

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Learning & Training Specialist