Hi there! We’re CyberCare – part of Tesonet Accelerator – a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech world easy – one customer at a time.

At CyberCare, we support users of top Tesonet products – including NordVPN, Surfshark, Saily, NordPass, NordLayer, Incogni, and more. Our Customer Support team is on the front lines, guiding users through these digital tools every day. That’s why we’ve built strong technical onboarding and training programs from day one.

Our team needs continuous development and clear growth paths. That’s where you come in. We’re looking for a Learning & Development Lead to take ownership of our training initiatives – not only refining onboarding, but building a long-term learning strategy that empowers every team member to grow their skills, confidence, and careers.

Your Day-to-Day

Build and own the Learning & Development strategy for CyberCare
Lead a team of 3-6 people, who are responsible for delivering technical onboarding and role-specific training
Partner with leadership to identify skill gaps and future learning needs, and actively facilitate training sessions when appropriate
Create learning paths that support long-term employee growth and career development
Evaluate training effectiveness through metrics and feedback loops
Create & lead a continuous learning culture that drives performance, engagement, and retention

What We Expect From You

Proven experience in Learning & Development (ideally in a fast-paced, customer-facing or technical environment)
Strong people leadership experience - you’ve hired, coached, and developed team members
You have built and scaled training programs from scratch
You hold an understanding of learning principles, instructional design, and/or learning technologies
Fluency in Lithuanian and English

What We Offer

Confident First Steps. We’ll guide you through onboarding, mentorship programs, and expert support every step of the way
Professional Development. Take control of your growth with access to an internal library, online guest speakers, soft and hard skill training, and Udemy access
Career Opportunities. Each year, around 30% of our team members advance their careers within CyberCare and other Tesonet Accelerator companies like NordSecurity, Surfshark, Mediatech, and Oxylabs, taking on new roles in product development, data analytics, marketing, sales, and more
Well-being Benefits. Prioritize your health with in-house physical trainers, 24/7 access to a free gym, private health insurance (for physical and mental health), or a wallet topped up with funds after 6 months
Office Perks and Comfort. Enjoy hybrid work (after trial), an office with a music studio, chill zones, table tennis, PS5, sleeping room, snack-ready kitchen, bun breakfasts every Friday, public transportation discounts, and the flexibility to travel the world while working
Technologies. Work with the latest tech, software, and gadgets, plus Nord Security products to secure your personal devices
Company Events. Join regular internal events, quarterly team buildings, OKRs events, workshops, and workation trips
Time Off and Extra Goodies. Take extra time off for rest, anniversaries, or life’s special moments. Enjoy gifts for new parents, weddings, graduations, and birthdays, along with family/partnership policies, partner discounts, and referral bonuses
Gross salary - 3000 - 4000 EUR/month

CyberCare

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Learning & Development Lead