Title: Manager, Training and Development

Location: Any location in Ontario (Toronto, Ottawa, Hamilton, or London)

Position Status: Full Time, Permanent

Reports to: Director, Operations

Deadline Date: October 29, 2025.

Life is a journey full of challenges, dreams, adventure, and fun. At CNIB Deafblind Community Services (DBCS), we believe life for people who are Deafblind should be no different.

DBCS continues to be one of Canada's leading providers of specialized support and emergency services for people who are Deafblind. Our services enable people who are Deafblind to maximize their independence and engagement with the world around them.

We're looking to develop our team with passionate individuals who are interested in making a difference in the lives of others. If that sounds like you, talk to us today about this rewarding career opportunity.

What you'll do for CNIB Deafblind Community Services

In covering a broad range of duties, Manager, Training and Development performs moderately complex administrative work. The position entails, but is not limited to the following general responsibilities:

Design, implement and oversee an intervenor training and mentorship program that is aligned with Deafblind Community Service’s goals and employee development needs.
Plan, coordinate, and execute the delivery of the training programs, ensuring accessibility and effectiveness.
Identify and implement continuous improvement strategies for learning and development processes.
Conduct needs assessments to identify knowledge gaps and workforce development opportunities.
Collaborate with the operational leaders to develop and tailor training materials, resources, and tools.
Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics - make improvements as needed.
Manage the training budget, ensuring efficient use of resources for program development and implementation.
Facilitate engaging training sessions, workshops, and one-on-one coaching to support employee growth.
Stay current with industry trends and best practices to enhance training content and delivery methods.

Problem Solving/Time Frame of Impact

Ability to provide solutions to routine as well as complicated problems utilizing excellent analytical, creativity, and problem-solving skills.
Ability to assess, create and recommend solutions based on available metrics.

Decision Autonomy

Reviews circumstances in employee issues and takes appropriate actions.
Has latitude to make decisions that fall within the appropriate thresholds (i.e. budget, Policies and Procedures).

Leadership

Develops shared vision and supports behaviours in alignment with DBCS’ mission and values.
Facilitates and enhances team efforts on a professional level and shares specialized knowledge, experience, concepts, and skills.

Who you are:

Strong facilitation, coaching, and presentation skills with the ability to engage diverse learning styles.
Strong interpersonal and communication skills to collaborate effectively with all levels of staff.
Ability to communicate in alternate methods/languages such as sign language (visual and tactile), two hand manual, finger spelling and plain language is an asset.
Demonstrated understanding and knowledge of both standard office software and using Learning Management Systems (LMS) and other training technology tools.
Demonstrated ability to manage and monitor budgets and resources.
Self-directed, organized, and attention to detail.
Ability to manage staff in remote and multiple locations.
Familiarity with Deafblind services, accessibility considerations, and inclusive training practices is an asset.

We want to hear from you if you have:

A diploma or bachelor’s degree in human resources, education, training and development, organizational development, or a related field with a certification in training/learning and development.
Minimum 3 years of experience in training, learning and development, people management - preferably in non-profit, healthcare, or social services sector.
Work experience in the field of Deafblindness.
Knowledge in adult learning principles, instructional design, and competency-based training models with a passion for fostering a culture of continuous learning.
Preference given to those with experience working with a mobile workforce.

How to Apply

Contact: Sally Teng, Coordinator, People Engagement & Operations

Email:Careers@deafblindservices.ca

CNIB Deafblind Community Services is committed to Employment Equity and Diversity based on merit, transparency, accessibility, and inclusion ensuring that all candidates are given a fair opportunity. We will provide accommodation, accessible formats and communication supports at every stage of the recruitment and selection process upon request.

Please note:

We thank all applicants for their interest in CNIB Deafblind Community Services, however, only those selected for an interview will be contacted. While we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Website:https://deafblindservices.ca/

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Manager, Training and Development