Full-Time

Remote

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Company Background

Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions, provides industry expertise and consulting within the Public Sector for Digital Transformation.

Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.

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Job Description

The Learning & Development Specialist will be responsible for producing high-quality project documentation and training materials to support multiple client implementations and product rollouts. The role will work closely with Business Analysts, Project Managers, and stakeholders to ensure all documentation meets Mi-Case standards, accessibility requirements, and client expectations.

Responsibilities

Create and maintain user guides, FAQs, quick reference guides, lesson plans, and supporting documentation
Develop training presentations and instructional materials
Produce SCORM-compliant learning content for end users
Ensure all documentation complies with accessibility and organizational standards
Work collaboratively with Business Analysts and project teams
Support multiple projects and modules simultaneously
Review and improve existing documentation standards and templates
Assist with training delivery where required
Ensure timely delivery of documentation aligned with project timelines

Mandatory Skills

Experience creating technical and end-user documentation
Experience within Learning & Development or instructional design
Strong written and verbal communication skills
Experience developing training materials and presentations
Understanding of accessibility standards and best practices
Ability to manage multiple priorities and deadlines
Strong Microsoft Office skills, particularly Word and PowerPoint
Experience working in project-driven environments

Desired Skills

Experience creating SCORM-compliant eLearning content
Experience within software implementation or SaaS environments
Familiarity with LMS platforms and training systems
Experience supporting government or public sector projects
Knowledge of change management and user adoption practices
Experience working alongside Business Analysts and delivery teams

Minimum Years of Experience

2-3 years minimum relevant experience in technical writing, instructional design, learning and development, or training content creation.

Required Education and / or Certificates

Relevant certifications in Instructional Design, Learning & Development, or Technical Writing are desirable.

Competencies

Technical writing and documentation
Learning and Development content creation
Instructional design
Accessibility standards and compliance
SCORM content development
Stakeholder communication
Training delivery and facilitation
Documentation quality assurance
Time management and multitasking
Attention to detail
Microsoft Office and PowerPoint expertise
Ability to work across multiple concurrent projects

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Compensation: $110,000-$125,000 Annual

Apply by sending your resume to careers@mi-case.com. Please note which position you are applying for in your email.

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