About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk.

About the Role

The Learning & Development Lead will support employees across the UK and EU in building skills and developing their careers at CTM. Reporting to the Human Resources Director, the role will lead training, onboarding, core skills, and leadership development, partnering with HR and business leaders to deliver practical, relevant learning aligned with business goals.

Skills & Experience

Experience developing and delivering L&D strategies aligned to business priorities, capability gaps and organisational objectives.
Strong ability to design, curate and implement learning solutions across onboarding, management, leadership and career development.
Confident facilitator with experience delivering learning programmes, particularly for managers and senior leaders.
Experience leading, coaching and developing L&D team members, with a focus on performance, capability and engagement.
Strong relationship-building, influencing and partnering skills, working effectively with HRBPs, senior leaders, employees and external providers.
Experience developing career pathways, succession-related development and initiatives that support internal mobility and progression.
Skilled in selecting and managing training providers, facilitators, apprenticeship partners and professional/awarding bodies.
Working knowledge of UK/EU apprenticeship levy schemes and experience maximising available funding.
Experience managing LMS content, reporting, attendance/completion data and learner feedback to evaluate programme effectiveness.
Able to prioritise learning investment, manage L&D budgets and ensure cost-effective delivery.
Comfortable using data, feedback and business insight to assess and continually improve learning interventions.

Key Responsibilities

Develop and deliver the annual L&D strategy and plan, ensuring alignment with business strategy and organisational capability requirements.
Identify learning and development needs in partnership with HR Business Partners and senior stakeholders.
Design and curate learning programmes covering onboarding, management, leadership and career development.
Personally facilitate key learning interventions, particularly manager and leadership development programmes.
Lead, coach and develop the L&D Officer, setting priorities and ensuring effective delivery.
Manage relationships with external training providers, apprenticeship partners and professional bodies.
Own the organisation's approach to career development, succession and development pathways.
Manage the LMS, including content, reporting, attendance, completion and learner data.
Coordinate the end-to-end administration and logistics of learning programmes.
Manage the L&D budget and apprenticeship levy utilisation across relevant UK/EU schemes.
Evaluate learning effectiveness through participation, completion, feedback and business outcomes, using insights to refine the L&D plan.
Provide leadership within L&D by setting direction, allocating resources, managing priorities and developing team capability.
Promote organisational culture and values while supporting talent attraction, onboarding, retention and internal progression.
Ensure learning delivery complies with relevant workplace health, safety and organisational policies.

Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.

What to expect from the recruitment process

Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.

CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.

CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

Reward & Recognition

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com

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Learning and Development Lead