Please Note: You must currently be based in Northern California, Oregon, or Washington State to be considered for this role. 75% Travel required. Must be willing to travel 3 weeks out of the month.

JOB PURPOSE:
The Practice Development Specialist is responsible for delivering in-practice training and Field Support programs for auxiliary teams across all affiliated practices within the organization. This position partners with the Director of Field Operations, Practice Doctors and their teams, Marketing, Human Resources, and other departments. The goal of the Practice Development Specialist is to work alongside the aforementioned team members to identify practice development needs and to partner with internal Affordable Care Learning and Development team members to successfully fulfill these training requirements. Reporting to the Practice Development Manager, the Practice Development Specialist has a critical role in the development of FDAs, DAs, treatment coordinators, office managers, and other field support members.

ESSENTIAL FUNCTIONS:

Ability to influence and impact change within a high or low performing practice
Highly skilled communicator that can flex leadership and communication style dependent on the audience
Ability to diagnose and solve intermediate practice flow bottlenecks
Possesses high emotional intelligence and strong self-awareness to manage different personas and characters
Possesses effective time-management skills and are self-accountable to delivering results
Possesses strong working knowledge of all ACI’s practice management systems, insurance processes and clinical systems and processes
Train auxiliary team on how to maintain high standards of patient care, including patient education, communication, and comfort during procedures
Emphasize the importance of creating a positive patient experience through the Affordable Care Model
Teach proper communication techniques and etiquette during patient engagement to provide an exceptional patient experience
Train and demonstrate case acceptance skills and use of 3rd party financing
Deliver and implement training for dental auxiliary team on clinical and administrative duties
Provide hands-on coaching in chairside assisting, infection control, dental materials handling, impression taking, radiographic procedures, proper use of dental equipment and materials maintenance, including sterilization techniques
Teach proper use of Dentrix, Eaglesoft and other Practice Management Systems. Train and be knowledgeable in administrative tools including but not limited to Weave, Stamplii, Dentira and E-prescribe
Proficient and can train to day-to-day practice management duties including but not limited to, End of Day, End of Month, AR Management, Collections Process, Schedule Management, Unfinished Treatment Report, using PMS and Power BI Reporting
Demonstrates exceptional understanding and mastery of Treatment Planning, Case Acceptance and Revenue Enhancement skills
Work alongside Director of Field Operations to conduct regular skills assessments to identify gaps and areas for improvement in dental auxiliary performance
Work closely with dentists, practice managers, team members and Operations to ensure the dental team is aligned with practice goals and objectives
Collaborate with Director of Field Operations to develop performance metrics and provide regular feedback to auxiliary team
Create a supportive learning environment, promoting continuous improvement and professional growth
Ensure all auxiliary team are fully trained on OSHA standards, HIPAA regulations, infection control protocols, and any other relevant compliance measures
Monitor and provide guidance by teaming up with Legal and Compliance to provide safety regulations within the dental office
Thorough understanding and ability to train legal and state requirements
Regularly assess the performance of dental auxiliary team and provide constructive feedback
Implement continuing education programs to keep the team up to date with the latest dental practices, technologies, and trends
Develop individualized coaching plans to help team improve weak areas and advance in their careers
Maintain detailed records of training programs, team performance evaluations, and certifications
Provide post visit reports and updates to management on the progress and development of the dental auxiliary team
Additional duties and responsibilities as assigned

Education and Experience:

Associate’s degree or equivalent work experience. BS/BA- RDA, RDH degree highly preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

Ability to travel weekly to any one of our affiliated dental practices in your assigned region for multiple consecutive days- Typically Tuesday-Thursday in the practices
Experience with dentures and dental implants
Experience in Treatment Planning and presenting Treatment Plans to support Case Acceptance
Must understand compliance with state dental practice requirements (i.e., X-ray requirements, OSHA training, Cone Beam Imaging etc.)
Experience with Dental Insurance and/or Medical Insurance
Excellent professional, interpersonal, and customer service skills
Ability to interact effectively and professionally with individuals at all levels
Experience with PMS systems- for example Dentrix, Eaglesoft
Detail-oriented, ability to multitask
Strong work ethic
Able to operate independently
Great attitude and interpersonal skills
Excellent verbal, written and presentation skills
Excellent organization, planning, judgment, and time management skills
Highly Collaborative - Can effectively work as part of a team and work with others across the organization to achieve a common goal
5+ years of Dental Field Experience
Training experience preferred
Experience with Microsoft Office products: Word, Excel, and Advanced PowerPoint

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