Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why this role is important

The Manager, Learning & Development is responsible for ensuring that contact centre frontline colleagues across PC Financial are fully trained and equipped with the right knowledge, skills, and attitudes to perform to the standards defined by the organization. They design and implement learning strategies and oversee the design and development of learning content, ensuring that all learning content aligns to best practices in L&D and meets organizational training objectives. They work closely with internal and external team members to ensure effective training deployment.

A key aspect of this role is exploring and implementing AI-driven solutions for:

Personalized Learning Paths: Utilizing AI to tailor learning content and experiences to individual learner needs and preferences.
Content Curation and Generation: Leveraging AI to automate the curation and generation of learning content.
Performance Support: Developing AI-powered tools to provide on-demand support to learners in their workflow.
Learning Analytics: Using AI to analyze learning data and identify areas for improvement.

What You’ll Do

Design learning strategies to support project and organizational needs.
Lead, coach, and develop a team of learning professionals. This includes monitoring and analyzing individual and team results to determine coaching priorities and opportunities, and to develop action plans to enhance performance.
Oversee learning content development to ensure it aligns with learning strategies, project and organizational needs, and best practices in L&D. This includes reviewing content from the learning team as well as content that has been developed by third parties to support CoE initiatives.
Work with internal and external stakeholders to ensure that project and organizational needs are met.
Act as the primary administrator for all learning tools used by the training team, including rapid development tools and the CoE’s LMS.
Keep abreast of best practices and trends in L&D, including new technologies and applications, and make recommendations for continuous improvement and effectiveness.

What You Bring

Extensive experience (minimum 5-7 years) developing learning content for multiple audiences through a variety of media
Extensive knowledge of best practices in adult learning, with experience applying them to virtual instructor-led training, asynchronous eLearning, and blended approaches
Exceptional interpersonal and communication skills (verbal and written) with the ability to work effectively at all levels of an organization and strategically influence and persuade senior leaders both internally and externally
Able to work well under pressure and respond to fast changing priorities and deadlines
Highly organized and able to manage multiple tasks and projects simultaneously
Experience with one or more rapid eLearning authoring tools. Articulate 360 and Vyond are preferred.
Administrative experience with one or more Learning Management Systems. Axonify is preferred.

Preferred Experience And Skills

Post-Secondary Degree/Diploma specialization in Adult Education or a related field
CTDP or equivalent
Knowledge and experience of financial industry would be an asset
Proficiency in Salesforce would be an asset
Previous experience in contact centre operations would be an asset
Experience with specific AI platforms and tools relevant to instructional design (e.g., personalized learning platforms, AI-powered content creation tools)

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number Of Openings

1

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle Salariale à L’embauche

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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