Job Title: Client Knowledge and Learning Manager – AI

Salary: Up to £92,000 + benefits

Location: London (hybrid working – approx. 50% office / 50% home)

Contract: Full-time, 12-month fixed-term contract

An international professional services firm is seeking an exceptional Client Knowledge and Learning Manager to lead the development and delivery of a client-facing AI learning and training offering.

Sitting within the Business Development & Marketing (BDM) function and reporting to the Head of Client Knowledge & Learning, this role plays a key part in strengthening client relationships through high-quality, value-add AI education.

You will work closely with client-facing teams, an internal GenAI programme, and senior stakeholders across the firm and its global client base.

This role requires a strong understanding of AI technologies and trends, combined with the ability to translate complex concepts into practical, engaging learning experiences for senior client audiences across industries and jurisdictions.

Key Responsibilities:

Design, develop, and deliver tailored AI learning programmes for clients, aligned to their industry, objectives, and level of technical sophistication
Deliver training through a mix of virtual and in-person formats, including occasional international travel
Track developments in AI technology, governance, and strategic deployment, and collaborate with internal GenAI, Technology, and Data Science teams to evolve the client learning offering
Partner with client strategy teams to identify and realise opportunities to deepen client relationships through AI learning
Support the promotion of the firm’s AI capabilities in pitches and panel review processes
Build visibility and engagement for the client AI learning offering with internal stakeholders, including senior lawyers and business development teams
Measure and assess the impact of AI learning initiatives on client experience, relationship strength, and business development outcomes

Experience Required:

Proven experience designing and delivering high-quality training programmes (in-person and virtual)
Strong stakeholder management skills, with the ability to build credibility with senior internal and client audiences
Demonstrable project management experience
Exposure to, or advisory experience in, AI, legal technology, or digital transformation initiatives

Skills & Attributes:

Strong client-centric mindset with a commitment to exceptional service
Solid understanding of AI technologies, trends, and their practical application
Ability to contribute to pitch materials and panel review submissions
Excellent communication and presentation skills
Genuine enthusiasm for innovation and the transformative potential of AI

If you hold the above experience, please get in touch! Apply to this advert or contact alexandra@jgarecruitment.com

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Learning and Development Manager