Overview:

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

Clinical quality
Integrity
Service excellence
Teamwork
Accountability
Continuous improvement
Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Accountabilities / Responsibilities:

Position Overview

Develop and coordinate teammate training, including creation of written and video materials, onboarding and annual training content, artificial intelligence (AI) education, and maintaining existing IT training library.

Design and prepare training and educational materials for teammates across the enterprise, including written and video content
Partner with various teams to plan and develop training content for both annual training and training for new processes and technology
Maintain updated training curriculum in Knowledge Base library
Create ServiceNow microsites, as needed, and train teammates to create microsites
Create AI-focused training for a broad range of knowledge across the enterprise
Code and/or roll out AI agents and align with AI Transformation and AI governance board to develop content, based on the company AI policy and approved technology
Track and analyze data to evaluate training effectiveness and make recommendations or modifications, as needed
Research, develop, and implement new training strategies; research, learn, and recommend AI-specific training to help teammates leverage AI for success in their roles
Maintain and update required annual training courses
Manage the training process/approach for the IT department
Ensure company ROI on AI technology investments through teammate access to training adoption of AI technology
Lead lunch & learn/webinar-style training classes, as needed, for both individual teams and larger, enterprise-wide audiences

Qualifications:

This position requires a minimum of a Bachelor’s degree in Training, Education, or related field, plus 5 years’ experience in a similar role
Advanced SME in training on AI and how to apply AI training in corporate and clinical work environments
Well-versed in Copilot with certifications in Copilot, Gemini, ChatGPT and similar technologies
Experienced in the ServiceNow platform and creating microsites
Experienced in Microsoft applications: Word, PowerPoint, Outlook, Copilot
Proficiency in Adobe
Ability to learn technology quickly to build appropriate training
Experience and ability to present training to large audiences and respond to questions from all levels, including C-suite leaders.
Ability to write and format training articles with supporting visuals (i.e. images, video)

Min: USD $75,000.00/Yr. Max: USD $105,000.00/Yr.

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