Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

The Learning and Development Associate will have the opportunity to support and execute on the training and onboarding plans and solutions for the rapidly growing national Admissions team at Charlie Health. This position will ensure the timely, thorough, and consistent onboarding of all of our admissions and intake team new hires with a goal to have new employees onboarded and in the field as effectively and efficiently as possible.

This position will also support the ongoing staff development needs of the admissions team including helping lead and identify best practices training, clinical overview training, Salesforce Trainings, and other related curricula. This position will report to and work closely with the Senior Director of Admissions and Admissions Manager team to identify and respond to knowledge gaps, marketplace objections, and challenges to optimize the admissions team and remove barriers to success. This position will also support in conducting training for other internal departments on the roles and needs of the admissions team to ensure cross-functional success

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Lead engaging, high-impact virtual training sessions for new hires across the Care Delivery Department, including Admissions, Care Experience, and Clinical Admissions, ensuring alignment with role-specific workflows and expectations
Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning
Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams
Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities
Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance
Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
Work with the Sr Director of Admissions, Director of Outreach Training, Onboarding & Development, Care Experience, Business Operations, and Executive Leadership to ensure strategies and tactics support business, growth, and mission across departments
Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates
Contribute to the development of a high-performing, mission-aligned team capable of rapidly and effectively connecting clients to care

Requirements

2+ years of experience in Learning & Development, training, or enablement—preferably supporting sales, customer-facing, or fast-paced operational teams
Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
Prior experience in behavioral health, healthcare, or a mission-driven organization is a plus
Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
Bachelor's degree in a related field (e.g., Education, Organizational Development, Communications) preferred
Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority
Native-equivalent fluency in English and authorization to work in the United States
Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-Remote

Please note that this role is not available to candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington.

The total target base compensation for this role will be between $62,000 and $70,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $62,000 and $77,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Charlie Health Behavioral Health Operations jobs

Learning and Development Associate