Twenty Four Seven Hotels is searching for a Director of Learning & Development to join the People Resources & Development(PR&D) Team. This hospitality position specializes in performance and learning delivery of brand, position and service-related areas. This position will plan, facilitate and monitor compliance of required training and learning tools, including presentation materials, job aids and standard operating procedures. Additionally, this position will verify programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives. Being part of the PR&D team this position will support our mission as " W e craft inspired workplaces that enable our Associates to deliver kick-ass guest experiences and maximize investor returns !" This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!

Highlights Of This Position Will Include

Training Administration

Promotes and informs associates about all training programs.
Drives brand culture and values in all training activities.
Stays current on learning technology enhancements and new learning program launches, including current HRIS tools.
Uses effective training methods to ensure associates have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Coordinates 24seven Hotels and Brand required training programs, including identification of participants and periodic follow-up for completing, when appropriate.
Delivers training to promote transfer of knowledge according to program learning objectives.
Thoroughly prepares for each learning event (in-person or virtual) and demonstrates a mastery of content knowledge or shares stage with subject matter expert.

Associate Development

Helps employees identify specific behaviors that will contribute to service excellence.
Facilitate utilization of brand specific training materials to improve service performance.
Works with leadership team to determine developmental needs of managers.
Develop Manager in Training(MIT) program to facilitate next level of growth for the organization
Oversee Manager in Training(MIT) program for Corporate and Property Associates
Collaborates with PR&D Team to support training efforts of participants to increase skills (Safe & Sound, OSHA, Food Handling etc.).
Maintains an annual/quarterly training calendar.

SOP Management

Identify processes and tasks which require SOP
Gather information on the process from stakeholders and subject matter experts
Define structure of manual, format of SOP and housing
Using a consists style write SOP with clear and concise instructions
Implement rollout and training to relevant personnel
Determine refinement/update process

Facilitate Onboarding Process

Ensures participants receive the appropriate property and company orientation, understand program materials and build relationships with property leadership team.
Facilitate the “Opening Act” process for each new hire
Deliver virtual Orientation for all Company Associates
Analyze Orientation feedback from news hires for process improvement
Assess Retention metrics with PR&D Leadership quarterly to determine additional needs

Qualifications

4-year college degree and/or 4+ years work experience based in training
Hotel or related industry experience required
Strong customer service orientation.
Ability to communicate effectively with the public and other associates.
Ability to travel up to 15%.

Our Perks

Highly competitive salary – D.O.E.
Paid Time Off, Associate Referral Program, Opportunity for Advancement
Medical, Dental, Vision, 401K, Disability Insurance, Accident Insurance, Group Term Life Insurance, Group Critical/Illness Insurance
Hotel Discounts
#HCareers

Notice To California Applicants

The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant’s real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.

Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant’s qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.

Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 520 Newport Center Drive #520, Newport Beach, Ca 92660, or by contacting the People Resources and Development Department by dialing 949-734-6400.

Twenty Four Seven Hotels jobs

DIRECTOR OF LEARNING & DEVELOPMENT