At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB DESCRIPTION: MANAGER OF LEARNING AND DEVELOPMENT

FLSA STAUS: EXEMPT

REPORTS TO: VP, CUSTOMER EXPERIENCE

WORK STATUS: FULL TIME

LOCATION: DALLAS, TX

Overview:  Join our Learning and Development team, where every employee’s growth matters! We are dedicated to empowering our distributed workforce through effective knowledge transfer and collaboration. Our mission is to facilitate the exchange of insights between those with expertise and those eager to learn. As a dynamic and supportive team, we focus on continuous improvement while enjoying the process. You’ll initially oversee a team of two L&D Specialists, with the opportunity to shape and grow the function over time.

This role offers a hybrid work model, with a core requirement of three days a week on-site in our Addison office and the flexibility to work remotely on the other two days, with the option to work in-person on an as-needed basis.

Key Duties

Assist in the design and delivery of various training programs for new hires and existing team.
Support the development and maintenance of e-learning courses and materials.
Collaborate with team members to assess training needs and identify skill gaps.
Evaluate learner performance through assessments and feedback.
Help facilitate engaging training sessions in both virtual and in-person formats.
Maintain training records and ensure compliance with organizational policies.
Provide administrative support for Learning Management Systems (LMS) and other training tools.
Contribute to the enhancement of existing training programs based on feedback and evaluations.
Research industry trends to inform the development of innovative training solutions.
Assist in coordinating seminars, workshops, and other learning events.
Travel to various airports on a monthly basis to conduct trainings or observe.

Requirements

Bachelor’s degree or equivalent experience in education, training, or related field.
3-5 years of experience in a learning and development or training role.
2-3 years Management experience leading a team
Familiarity with eLearning development tools and Learning Management Systems (LMS).
Strong communication skills, both verbal and written.
Ability to work collaboratively and build relationships with subject matter experts.
Understanding of learning principles and training methodologies.
Strong organizational skills with the ability to prioritize tasks effectively.
Dependable and able to work independently with minimal supervision.
Must be authorized to work in the U.S. per the Immigration Act of 1986.
Must pass a 10-year background check and pre-employment drug screen per airline and/or company regulations.

Required Software And Tools Experience

Familiarity with next-generation LMS platforms aligned with strategic goals, including AI-enabled learning capabilities.
Virtual webinar programs such as Zoom or similar applications.

Work Environment

Hybrid work model with 3 in-office days per week.
Approximately 25% travel will be required (US only).

Benefits

Competitive Salary: Attractive compensation package based on experience.

Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.

Retirement Plans: Employees can enroll in our company’s 401(k) plan.

Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:

Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises

Addison Office Amenities include: full free on site gym, two indoor pickleball courts, game tables in lobby, on-site day care through Kinder Care, on-site coffee shop, on-site café, free underground parking, easy access to Tollway and George Bush, and great location near restaurants in Addison.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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Manager of Learning and Development