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About TGaS Advisors

Founded in 2003 under the simple mantra of “How do other pharmaceutical companies do ‘it’?”™, TGaS® Advisors is a fast-growing management advisory firm that focuses on providing comprehensive commercial benchmarking and advisory solutions to pharmaceutical commercial operations areas of Sales, Marketing, and Managed Markets. TGaS utilizes its proprietary Pharmastance® benchmarking methodology to provide strategic and tactical advice to pharmaceutical professionals concerning important business decisions and operations. TGaS also has a number of additional fact-based advice solutions which Clients utilize in making decisions. TGaS has been able to rapidly carve out a unique position in the market for its advisory services while creating a breadth and depth to the solutions it markets to the Pharmaceutical Industry. TGaS is currently run by a seasoned Leadership Team, each with 20 + years of Pharmaceutical Industry experience.

Responsibilities

The Service Manager supports the LD Solution Research team, driving the discovery, development, and delivery of learning and development solutions for pharmaceutical clients. This role combines client-facing engagement, solution research, advisory, and benchmarking to address clients’ strategic education and development needs. The Service Manager role includes both managerial and hands-on responsibilities:

Practice Product Development (20%)

Work with L&D and research teams to support and execute client-focused research programs aimed at delivering innovative L&D solutions.
Identify unmet L&D needs in the pharmaceutical sector and drive the development or improvement of relevant solutions.
Participate in planning, supporting L&D solution design, and standardizing content for client-facing deliverables.
Contribute to proposal presentations, solution documentation, and maintaining a knowledge base of best practices

Client Benchmarking Engagements and Related Projects (30%)

Capture and process client requirements, collect data, and deliver client-specific research and benchmarking reports.
Ensure timely completion and delivery of all client-facing L&D deliverables, implementing project management best practices.
Monitor project timelines, milestones, and client commitments to ensure satisfaction and value delivery.

Advisory Services (30%)

Provide ongoing client engagement and support for advisory services, including post-project follow-up, tailored insights, and on-demand consultative services.
Produce and present research findings, benchmarking insights, and recommendations for client summits, workshops, or webinars.
Serve as the primary contact between clients and operational teams to maximize solution value and ensure that research findings are practical and actionable.
Support the design and quality control of client-executive deliverables, including insight briefs, presentations, and content reviews.

Operations and Analytics (20%)

Create and deliver accurate, data-driven L&D solutions using advanced analytics and learning research methods.
Identify trends, synthesize insights, and provide actionable recommendations based on industry data, benchmarking surveys, and solution performance.
Enhance analytics and benchmarking tools/automation to improve accuracy, speed, and client value.
Serve as the subject matter expert for research databases, identifying opportunities for deeper client impact and solution refinement.

Requirements

Bachelor’s degree required; areas of focus such as Life Sciences, Education, Organizational Development, Computer Science/ Systems or Learning Technology or related field.
3–5 years of experience in pharmaceutical L&D, research, benchmarking, or solution design; experience in a research or advisory setting preferred.
Prior client experience and demonstrated engagement expertise required.
Demonstrated track record of managing research projects and designing/delivering L&D solutions for the pharmaceutical industry.
Experience in survey design/implementation, benchmarking analysis, and translating research into client solutions.
Proficiency with analytical and presentation tools, including Excel, PowerPoint, Power BI, Tableau, and research databases.
Excellent verbal/written communication skills, with proven experience presenting to client executives and stakeholders.
Comfort interfacing with all client organization levels and working in a collaborative, team-oriented environment.
Strong consulting, problem-solving, and time management skills; ability to organize complex findings into clear, actionable client recommendations.

About Trinity

Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at www.trinitylifesciences.com.

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $85,000-$105,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity’s Commitment to Inclusion & Engagement (I&E)

Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We’ve evolved from a traditional “DEI” framework to Inclusion & Engagement (I&E)—a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By embedding I&E principles into our culture, we ensure that belonging and engagement are not standalone initiatives—they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities. For more information about Trinity’s commitment to Inclusion and Engagement please visit Inclusion & Engagement | Culture of Belonging at Trinity Life Sciences.

Trinity Life Sciences jobs

Service Manager, Learning and Development