With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT Data, what you do matters.

A Career at NTT Data Means:

Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT Data Offer? We’re glad you asked!

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Position Overview:

We are looking for a motivated, positive, and professional Sales Training Facilitator to join our team of trainers who report to our Training Manager. This is opportunity is specifically a Sales Training role and starts with establishing our training practice with new and existing clients. You would be primarily responsible for delivering on brand classroom training techniques and soft skills.

The role also includes coaching and managing performance in the classroom and as learners’ transition into the production environment. When not delivering training, the role would also involve monitoring and coaching agents on sales practices, efforts, and techniques. It may also be possible to help the training design team to modify and improve the training content.

This opportunity is to support our various sales portfolios with responsibility for the delivery of sales techniques and motivate efforts, brand, technical and soft skills training through classroom (up to 20 participants) and group training (2-5 participants). The role also includes coaching and performance management in the classroom and while learners’ transition into production.

Position: SalesTraining Specialist

Position Status: Perm Full time - Remote

Hours of Work: 37.5 Hours per week/Flexible Hours as Required

Department: Training Delivery

Salary: $48,000 – $60,000

Responsibilities:

Preparation for delivery of training including systems, facilities, course materials and welcome emails to class participants
Uses adult learning principles to conduct in-class technical and/or soft skills training for new and existing employees. Class sizes can vary from 2 to 20 participants
Provide sales related training and coaching
Adheres to processes and methodologies to fulfill delivery and report on the delivery of scheduled training curriculum and related activities aligned with operational strategies and goals
Completion of all mandatory privacy, security, and fraud training
Uses standardized evaluations to assess training impact/effectiveness and provides results and suggestions to key stakeholders in Operations, Recruitment and Training Design
Provides support and coaching to new trainees in the classroom, and as they transition into production, to ensure that learners are adequately skilled and supported to meet their key performance goals
Identifies unique challenges of some learners and creates supportive plans to address
Coaches’ learners on early performance so that they meet transition performance benchmarks

Requirements:

Excellent communication skills in both verbal and written required.
1-2 years operational and customer service experience within a Contact Centre is considered an asset
Flexibility to prepare for and conduct training sessions as scheduled or as necessitated by operational requirements.
Strong organizational skills and time management skills
Passionate customer orientation
Natural solutions orientation
Experience providing feedback in a supportive manner
Ability to identify performance trends and put a customized action plan in place.
Take initiative to rectify problems in the training environment & see through to resolution
Coaching experience, demonstrating listening, understanding, providing feedback, and setting goals
Must work well with changing priorities
Comfortable with matrix leadership structures
Completion of Adult Education Certificate/Training and Development Certificate or in progress considered an asset or relevant experience.

Diversity. Equity. Inclusion.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT Data what you do matters. Because here YOU can.

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NTT Business Process Outsourcing jobs

Remote Sales Training Specialist