Faculty/Department UR International Unit UR International Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary

Are you passionate about delivering top-notch customer service and supporting international students while managing key administrative tasks in a dynamic environment? Join us as our new Administrative Assistant!

With the goal of maintaining and increasing student retention, this position is responsible for coordinating and monitoring the smooth delivery of all customer service operations for International Student Services and Global Learning Centre. Excellent customer service is essential where student needs take precedence. Reporting directly to the Manager, Student Services and Global Learning Centre this position is responsible for assisting the Manager, and Life skills advisors as well as other employees in the office.

What You’ll Do:

This incumbent will be responsible for all the administrative and secretarial support for the department;
This incumbent will be responsible for reconciling the budget of Student Services and Global Learning Centre FOAPAL’s, processing payments for invoices and student club sponsorships, and maintain records for all other financial activities within the department;
The incumbent will be responsible for entering information into Banner, generating and analyzing information from Caspur Report, creating spreadsheets, and other daily tasks;
The incumbent will train and supervise student assistants within the department;
The incumbent will be responsible for filing documents of all the students served, monitor phone and email inquiries in a timely manner, manage office supplies;
This position is responsible for being the front-line contact with International Students at the U of R;
Updates website – to ensure that students have the latest information about our office;
Coordinates logistics for sessions, meetings, events – to ensure that all sessions, etc are organized and running smoothly;
Communicates with all university staff – to ensure that our office maintains good relations with whole university community.
Plus More: Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!

Why Join Us?

At the University of Regina, we’re more than just a campus – we’re a community!
Join our team and enjoy:

Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff.
Professional Growth: We support your development, offering opportunities for advancement and learning.
Work-Life Balance: We value your well-being and know your personal life is most important!
Dynamic and Inclusive Workplace: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
Innovation Culture: We encourage fresh ideas and innovative thinking.
Competitive Compensation: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Benefit Pension Plan, and much more!

Be the spark that ignites seamless service and unforgettable experiences for our global student community today!

Position Requirements

What You’ll Bring to this Position:

Grade 12, supplemented by the successful completion of a recognized business course;
Minimum of two years’ related experience, preferably within a university environment;
An equivalent combination of education and experience may be considered.

Skills That Will Ensure Your Success in the Role:

General office administration knowledge;
Knowledge of immigration and education policies, laws, and regulations for international students in Canada.
Knowledge of account reconciliation and financial fundamentals;
Knowledge of University programs, services, policies and procedures;
Knowledge of website and social media management;
Knowledge of University systems such as Banner, Caspur, and URDocs is a strong asset;
Basic knowledge of project management and event planning;
Demonstrated ability to collaborate and communicate with multiple and diverse cultures;
Demonstrated ability to make sound judgement decisions based on the interpretation of generic policies within a certain context;
Ability to create, compose, and edit written materials and reports;
International experience beyond personal travel (i.e. experience studying, working, and/or living abroad);
Ability to communicate fluently in English and other international language;
Superior customer service skills;
Excellent time management and organizational skills;
Excellent verbal and written communication skills;
Decision making skills – ability to make effective administrative decisions with sound judgment;
Ability to maintain confidentiality of records and information;
Demonstrated ability to multi-task while maintain accuracy and attention to detail and working in a face-paced, high-pressure and diverse team environment;
Excellent intercultural communication skills to effectively and respectfully communicate with a diverse audience;
Strong interpersonal skills to establish and maintain cooperative working relationships with domestic and international students, staff, and the general public;
Excellent computer skills are required for daily administrative duties;
Ability to make recommendations and assessments on current processes and procedures to develop best practices;
Ability to work independently and as part of a diverse team;
Ability to effectively train and supervise others in technical procedures, techniques, and job-related skills.

Physical Demands Pay Grade CUPE Phase 4 Salary Range $44,262.40 - $59,768.80 Annually (Operational Services) Status Term Work Hours

Monday to Friday: 8:15 a.m. – 4:30 p.m.
In addition:

Work outside regular hours, evenings and weekends may be required. Work from home not an option.

Travel within Canada and abroad may be required

Duration (if Term/Temporary) Two (2) Year (with the possibility of extension and/or becoming permanent) Full-Time/Part-Time Full Time Preference Posting No Preference Target Posting Not Targeted

Additional Information

Contact Information

Job Open Date

12/23/2024

Job Close Date

01/05/2025

Open Until Filled

Special Application Instructions

We know imposter syndrome can get in the way, so please don’t hesitate to apply. We’d love to hear from you. Submit your application today!

Diversity Statement

The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University’s employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

University of Regina jobs

Administrative Assistant- International Student Services and Global Learning Centre