Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

At Live Nation, our mission is to maintain the trust and confidence of our fans, artists, employees, and partners. As the Training and Awareness Manager on the CTO Business Office team, you’ll play a critical role in designing and delivering integrated training and communication strategies for the successful adoption of transformational programs.

You will lead efforts to educate employees on new service/solution best practices through change communications (articulating what, why, and how of the change, managing multi-channel strategies), driving stakeholder engagement and adoption, and designing role-based training strategies aligned to program objectives and change impacts.

This role reports to the VP – Strategic Programs, Office of CTO . This is a remote position with on-site travel to Live Nation offices as needed (up to 50%).

WHAT THIS ROLE WILL DO:

Own the end-to-end program development, design, delivery, and ongoing management of IT training initiatives, as directed by the office of CTO, and with input from cross-functional SMEs, to support priorities of decentralized businesses.
Develop and execute program-level communication plans aligned to change enablement milestones and stakeholder needs
Tailor change enablement approaches for diverse stakeholder groups, including business users, leaders, and operational teams
Develop and manage Strategic program training materials, including videos, FAQs, and content hosted on internal web portals.
Plan and facilitate interactive workshops, meetings, and project discussions to foster alignment and engagement across teams.
Design and deliver training programs in multiple formats—virtual, in-person, hybrid, and micro-learning—to maximize reach and effectiveness.
Evaluate learner feedback and training metrics to continuously improve content and delivery methods.
Track and report on the performance of key training initiatives; present updates and insights to senior leadership.
Stay current on training trends, learning technologies, and industry best practices.
Contribute to onboarding materials and training resources for new hires.
Partner with cross-functional teams to align training content with organizational priorities and CTO strategy.

WHAT THIS PERSON WILL BRING:

Bachelor’s degree in Business, Communications, Education, Human Resources, Technology or a related field.
5+ years of experience in training and development, ideally in a corporate environment
At least 5 years of hands-on experience in facilitation and instructional design.
Familiarity with structured frameworks (e.g., Prosci/ADKAR), learning methodologies, or change enablement models
Proven collaboration skills with the ability to build cross-functional relationships across the business.
Strong project scoping and analytical skills, with the ability to translate insights into actionable outcomes.
Project and program management experience within in a large, decentralized business
Agility, adaptability, and problem-solving skills
Excellent verbal and written communication skills, adaptable across various personalities and work styles.
Highly organized, detail-oriented, and able to manage multiple deadlines in a dynamic environment.
Proficient in collaboration platforms (Slack, O365)
Proficient in Microsoft Office Suite, webinar platforms, and Workday LMS.
Familiarity with assessment techniques to measure training impact.
A proactive, self-starter mindset with the ability to thrive in remote and distributed work environments.
Demonstrated ability to tailor communication and training to different audiences and experience levels.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH : 401(k) program with company match, stock reimbursement program
FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS : Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$103,000.00 USD - $129,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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Training & Awareness Manager - Strategic Programs