Position Summary: The Senior Manager, Learning & Development is responsible for defining and leading the organization’s enterprise learning strategy, ensuring all training programs align with business priorities, regulatory requirements, and accreditation standards. This role serves as a strategic partner to leadership and is accountable for building scalable, effective learning solutions that drive performance, support compliance, and enable organizational growth.

Essential Duties/Responsibilities

Build and lead the enterprise learning and development strategy, aligned with organizational goals and compliance requirements.
Conduct needs analyses and partner with stakeholders to identify trends, performance gaps, and targeted learning opportunities.
Partner with executive leadership to identify capability gaps and translate business priorities into learning solutions.
Translate strategy into actionable plans and, where needed, directly support the development and implementation of learning solutions.
Serve as a trusted advisor on learning, development, and training effectiveness across the organization.
Own the enterprise compliance training framework, ensuring alignment with regulatory and accreditation requirements (URAC, ACHC, NABP).
Ensure all training programs meet audit readiness standards, including documentation, tracking, and reporting.
Partner closely with Compliance to support audits, regulatory reviews, and ongoing risk mitigation efforts.
Establish and maintain consistent training standards, processes, and expectations across all business units.
Oversee and directly contribute to the design and delivery of enterprise learning programs, ensuring solutions are scalable, consistent, and aligned with business and operational needs.
Lead the development and implementation of blended learning approaches (e.g., instructor-led, virtual, and digital learning experiences).
Partner closely with team members and stakeholders to support the development of content, materials, and learning solutions as needed.
Facilitate working sessions with subject matter experts to define learning objectives, content strategy, and delivery approach.
Establish and own evaluation strategies to measure learning effectiveness and business impact (e.g., Kirkpatrick model).
Leverage data and analytics to assess program success, identify gaps, and drive continuous improvement.
Interpret qualitative and quantitative data to assess training effectiveness and provide actionable insights to stakeholders.
Build and scale the enterprise learning function, including structure, processes, and resource planning.
Lead and develop internal and/or external learning resources, including instructional design and vendor partners.
Set clear priorities and ensure accountability for execution across learning initiatives.
Remain actively engaged in key initiatives, providing hands-on support to ensure quality, consistency, and timely delivery.
Lead, coach, and develop direct reports, including setting performance expectations, providing ongoing feedback, and supporting career development.
Manage team performance and ensure alignment to priorities, quality standards, and timely delivery.
Own vendor strategy, including selection, implementation, and performance management of learning partners.
Evaluate and implement learning technologies and tools to enhance accessibility, scalability, and effectiveness.
Drive innovation in learning, including simulation-based and digital learning solutions.
Other duties as assigned

Required Skills/Abilities

Ability to operate effectively in a hands-on, player-coach environment, balancing strategic leadership with execution.
Strong consultative skills with the ability to translate business needs into effective learning solutions.
Experience working with data and analytics to evaluate program success and inform decisions.
Knowledge of instructional design, adult learning theory, and program development.
Experience in regulated environments with a strong understanding of compliance and audit requirements.
Ability to influence and partner with executive leadership.
Strong analytical skills with the ability to measure and communicate impact.
Proven ability to build and scale programs and processes.
Ability to relate to people at all levels of an organization and possesses excellent communication skills.
Ability to lead and work with peers in a team effort.
Demonstrated ability to manage multiple priorities and deadlines.
A well-organized and self-directed individual who is able to work with minimal amount of supervision.
Willingness to travel occasionally.
Ability to work extended hours, weekends, and holidays in alignment with departmental and industry demands.

Education/Experience

Bachelor’s degree required; advanced degree preferred.
10+ years of experience in Learning & Development or related field.
Experience leading enterprise learning initiatives across large or complex organizations.
Experience supporting compliance-driven or regulated environments preferred (healthcare, pharmacy, etc.).
Experience building or scaling a learning function strongly preferred.
Prior experience in Retail, Mail Order of Specialty Pharmacy, PBM, pharmaceutical or managed health care industry preferred.

Work Environment/Physical Requirements

Home-based office environment, with minimal exposure to excessive noise or adverse environmental issues, and occasional local and/or overnight travel, including exposure to heat, cold, and inclement weather conditions.
Transportation for travel typically will include automobile and plane.
Ability to sit for prolonged periods of time.

Jobs in Troy

Senior Manager, Learning & Development