Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Design, develop, and implement learning solutions for instructor-led training, self-paced learning, or eLearning as assigned.

To be considered for this role, please attach a portfolio demonstrating learning deliverables, such as eLearning courses, presentation slides, job aids, or other performance-support materials. Example: Screenshots or samples of learning materials.

What You'll Do

Design and build polished, production-ready learning content including presentation materials, eLearning courses, job aids, and infographics.
Work with subject matter experts (SMEs) and stakeholders to gather content, clarify requirements, and determine the most effective learning approach.
Translate complex or technical information into clear, practical, and engaging learning experiences.
Own training projects from intake to delivery, including interviewing SMEs, designing storyboards, building finished learning solutions, and gathering and applying feedback.
Apply instructional design best practices to support learning goals.
Ensure learning solutions are visually clean, intuitive, and easy to use.
Review feedback and performance data to refine and improve learning assets over time.

What You'll Bring

Bachelor’s degree or equivalent combination of education and experience.
2–5 years of experience designing and developing learning content for adult learners in a corporate or commercial environment.
Strong visual design instincts or prior graphic design experience.
Clear written and verbal communication skills.
Strong hands-on experience creating learning and performance support materials.
Working knowledge of instructional design principles (e.g., ADDIE, Bloom’s, ARCS, SCARF, etc.) as a practical foundation.
Experience creating learning content using industry-standard authoring and design tools.
Ability to create learning materials that are visually appealing, engaging, and learner friendly.
Openness to using AI tools thoughtfully to improve efficiency and quality in learning design and development.
Highly organized, with the ability to manage work, prioritize tasks, and meet deadlines in a fast-paced environment.
Comfortable working independently while also collaborating effectively with a team.
A passion for and commitment to continuous learning and improvement.
Preferred, but not required: Familiarity with UX concepts as they relate to learning usability. Experience with video or motion elements (e.g., screen recordings, short animations, explainer videos).

Tools & Technical Experience

Experience with some of the following:

Articulate 360 (Storyline 360 and Rise)
Adobe Creative Suite (Illustrator, InDesign, Photoshop, After Effects, Premiere, etc…)
Microsoft Office and SharePoint
Techsmith (Camtasia and Snagit)
WhatFix or other digital adoption tools
AI tools such as ChatGPT or Microsoft Copilot

This position will be accepting applications on an ongoing basis until the position is filled

Pay Range: $64,300.00 - $85,700.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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