The
Director of Training at Bodega Taqueria y Tequila will lead the development, implementation, and supervision of training programs across our restaurants and lounges. This role focuses on ensuring operational excellence, consistency in service delivery, and guest experience quality assurance while driving employee engagement through comprehensive training programs. The Director of Training closely collaborates with the People team and plays a crucial role in fostering an inclusive, high-performance culture. The Director of Training reports to the VP of Operations, and to the Director of People in their absence.
Working Conditions: This role is onsite Monday through Friday. The ideal candidate must be able to commute to the Miami Beach, FL home office, as well as at any location within the state of Florida. Up to 25% travel will be required in irregular periods of time, varying with business needs.
Essential Duties And Key Responsibilities
- Training & Development Leadership
- Develop and implement comprehensive training programs for all front-line staff and managers to enhance service standards and operational consistency.
- Design and deliver training workshops covering product knowledge, guest experience & hospitality, service standards, daily operations, positional training, and continuous improvement initiatives.
- Continuously evaluate the effectiveness of training programs and make improvements based on feedback and performance results.
- Serve as a mentor and coach, providing ongoing support to team members to ensure professional growth and development.
- Coach and engage with all Team Members around learning & development initiatives and foster a culture of self-improvement.
- Partner with
- Guest Experience & Operational Excellence
- Continuously gather and analyze customer feedback through surveys, reviews, and in-person interactions to identify areas of improvement in service and food quality.
- Implement training programs that focus on delivering personalized, high-quality guest experiences, ensuring that staff can anticipate and exceed guest expectations.
- Ensure consistent guest experiences across all locations by enforcing operational standards and service excellence in both the kitchen and front-of-house operations.
- Use guest feedback to refine training content and operational processes, allowing the team to address common guest concerns and enhance overall satisfaction.
- Lead immersive training sessions focused on service excellence, guest interactions, and ensuring that team members are fully equipped to deliver a premium experience.
- Implement feedback loops to adjust service and operational strategies in real time, using customer data to refine best practices for food safety, health regulations, and service quality.
- LMS & Course Management
- Own the development and continuous improvement of all operational training content within the LMS, focusing on delivering engaging, interactive, and effective learning materials tailored to specific roles and functions.
- Working with HRIS partners, ensure the LMS is user-friendly, facilitating a smooth learning experience for all Team Members.
- Regularly track and analyze LMS usage, Team Member progress, and content effectiveness to identify areas for improvement and adjust training materials accordingly.
- Partner with department leaders to align LMS content with business goals, operational standards, and Team Member development needs, ensuring training supports overall performance and business success.
- New Hire & Onboarding Program Management
- Develop an engaging and structured operational onboarding program for all food & beverage new hires that spans their first 90 days, ensuring a smooth transition into their roles.
- Design and implement role-specific training sessions during the new hire’s introductory period, emphasizing service excellence, operational procedures, and role-specific skills to ensure a strong start.
- Establish clear, measurable benchmarks throughout the onboarding process to assess performance, integration, and understanding, ensuring employees meet company standards early on.
- Build early engagement by offering mentoring, encouraging open dialogue, and creating a supportive environment that helps new employees feel connected and valued.
- Partner with the People team to ensure the onboarding process, including orientation and training, is aligned with broader organizational goals, and continuously optimize the experience based on data-driven insights from feedback, retention data, and performance metrics.
Safety and Compliance
- Curate and facilitate health, safety, and sanitation training programs for all venues in partnership with L&D compliance partners and the People team.
- Continuously coach and mentor all Team Members follow safety protocols and report accidents to the appropriate compliance protocol as needed.
- Work with operational management to ensure compliance with all health and safety regulations.
- Embed safety and regulatory practices into the company culture through ongoing training and reinforcement.
Ideal Candidate Skills & Experiences
- 5+ years of experience in hospitality or service training or operations, preferably in a fast-paced restaurant or lounge environment.
- Proven experience designing and implementing training programs, with a focus on customer service and operational excellence.
- Strong leadership skills with a demonstrated ability to coach, mentor, and inspire employees.
- Excellent verbal and written communication skills, with the ability to effectively engage with staff at all levels.
- Strong working knowledge of Learning Management Systems (LMS) and experience overseeing and maintaining learning programs through the platform(s).
This role is essential for shaping the future of Bodega Taqueria y Tequila by ensuring that all employees are well-trained, motivated, and aligned with the company's high standards of
