About Gulf Winds
Service Beyond Banking - At Gulf Winds, we are forward-thinking and team-oriented. We recognize and reward service that exceeds our members’ expectations and, most importantly, have fun while working hard and impacting our community. We’re looking for driven professionals who are passionate about service, fueled by purpose, and guided by core values of Integrity, Care, Growth, and Innovation
Our Values
Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.
Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.
Growth
We set ambitious goals, provide personal development opportunities, and encourage results.
Innovation
We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.
We Invest in Our People
We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include 11.5 paid federal holidays, PTO starting at 18 days for new hires, 16 hours of paid volunteer time, competitively priced medical insurance, and dental and vision coverage with 100% of individual premiums paid by Gulf Winds. Team members also receive employer-paid life insurance, short-term disability coverage, a 401(k) with company match, an employer-funded pension plan, flexible spending accounts, tuition reimbursement, and wellness programs.
Working at Gulf Winds
Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:
- Open and transparent communication with your leaders
- Consistent coaching and opportunities to improve performance.
- Collaborative and team-focused environments
- Short and long-term professional development
- Opportunity to participate in cross-functional projects.
With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.
Role:
To improve employee effectiveness, performance, and organizational capability by designing, developing, delivering, and evaluating learning solutions aligned with the Credit Union's strategic priorities. The role combines facilitation, instructional design, learning technology administration, knowledge and procedures management, performance support, competency development, and cross-functional project support.
Essential Functions & Responsibilities:
E 20% Facilitates new employee orientation, job-function training, relationship and service skills, health and safety, compliance, human resources, refresher training, and learning associated with organizational projects and initiatives. Delivers instruction in classroom, virtual, blended, and on-the-job environments.
E 25% Applies instructional design principles to analyze learning needs and design, develop, test, implement, and evaluate engaging learning solutions. Creates eLearning, facilitator and participant guides, simulations, activities, assessments, job aids, visual aids, multimedia, video tutorials, and other digital learning assets. Uses appropriate AI-enabled learning solutions to support content development, personalization, accessibility, practice, and performance support while following organizational standards for privacy, security, accuracy, and responsible use.
E 15% Administers the learning management system, or LMS, including course configuration, assignment, testing, publishing, enrollment, completion tracking, reporting, learner support, and maintenance of learning records. Designs and evaluates eLearning courses, supports onboarding policy acknowledgments, and monitors required and compliance-related learning.
E 15% Supports knowledge management and performance support by developing and maintaining accurate, accessible, user-centered manuals, reference guides, job aids, knowledge articles, and related resources. Manages the Procedures Management process and procedures database, including coordinating review cycles, supporting procedure owners, maintaining documentation standards, and promoting timely updates. Serves as a power user for the company intranet and updates knowledge-base and organizational communication content.
E 10% Supports competency management, career pathways, and skills assessments by helping define role-based capabilities, proficiency expectations, learning requirements, development resources, and assessment methods. Analyzes learning and skills data to identify gaps, recommend development opportunities, and provide workforce planning support related to readiness, internal mobility, succession, and future skill needs.
E 10% Provides organizational development, cross-functional project, and change management support. Partners with stakeholders to assess impacts, identify learning and communication needs, support adoption, and develop training and performance-support resources for new systems, processes, products, and organizational changes. Participates in project discovery, testing, implementation, evaluation, and continuous improvement.
N 5% Tracks trainee progress through observation, assessments, data, and supervisor or stakeholder feedback; evaluates learning effectiveness and recommends improvements. Completes required reports and documentation, attends meetings, supports Notary and Medallion Certification processes, and performs other job-related duties as assigned.
Performance Measurements:
1. Learning experiences are organized, professional, accurate, engaging, accessible, and aligned with defined business and performance outcomes.
2. Instructional design and eLearning projects meet agreed requirements, quality standards, timelines, and stakeholder needs.
3. LMS courses, assignments, records, completion data, and reports are maintained accurately and in a timely manner.
4. Multimedia, video, AI-enabled learning solutions, and performance-support resources are effective, current, easy to use, and compliant with organizational standards.
5. Knowledge-base and procedure content is maintained through established governance, ownership, review, and update processes.
6. Competency, career pathway, skills assessment, workforce planning, organizational development, project, and change-management support is practical, data-informed, and aligned with organizational priorities.
7. Learning effectiveness is evaluated using appropriate feedback, assessment, observation, performance, and business measures; improvement recommendations are communicated with proposed solutions.
8. Professional and accurate service and support is provided to team members, leaders, procedure owners, project teams, and vendors.
9. All applicable rules, regulations, and policies are followed, including BSA, OFAC, Physical Security, information security, privacy, and responsible AI requirements.
Knowledge and Skills:
Experience Three to five years of similar or related experience in training, instructional design, learning technology, organizational development, knowledge management, or a related field.
Education Preferred college degree, BS or BA, in instructional design, education, human resources, organizational development, communications, business, or a relevant field, or equivalent applicable experience.
Interpersonal Skills A significant level of trust, diplomacy, courtesy, and tact is required. Work involves motivating, influencing, coaching, and training others; collaborating across functions; handling sensitive information; and building effective relationships with internal stakeholders, vendors, and external partners.
Other Skills Knowledge of adult learning, instructional design models, eLearning authoring, LMS administration, multimedia and video development, assessment design, learning evaluation, knowledge and procedures management, performance support, competency frameworks, career pathways, organizational development, workforce planning support, project support, and change management. Ability to evaluate and use AI-enabled learning solutions responsibly. Strong written, verbal, facilitation, consulting, project coordination, data analysis, and quality-assurance skills. Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and related learning, media, and business tools.
Physical Requirements
Work Environment The position is based in-office in our Pensacola, FL market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones. This position requires consistent presence in the office to effectively collaborate with team members and fulfill job responsibilities. It requires the ability to actively participate in conference calls and meetings with other Credit Union team members and vendors. The normal expected work schedule is Monday through Friday, 8:00a.m. to 5:00p.m. Occasional after-hours work or travel may be required to meet project deadlines or attend conferences, seminars, or client meetings. Must adhere to safety rules and regulations.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Gulf Winds is an Equal Opportunity Employer and Drug Free Workplace
