Contact Care Center Trainer - AudioNova – A Sonova Brand
Department: Patient Revenue Operations & Conversions
Reports To: Support Services Manager
Location: Remote (United States or Canada)
Employment Type: Full-Time
Base Salary: $72,000 - $90,000 + 10% Yearly Performance Incentive
At AudioNova, our mission is to connect every patient to hearing care through exceptional service and seamless access. We are transforming our North American Contact Center into a patient-focused, omnichannel engagement center that helps patients schedule care, access support, and experience the delight of hearing without limitations.
We are seeking a passionate and results-driven Contact Care Center Trainer to develop, coach, and elevate the performance of our contact center teams across the United States, Canada, and BPO partners.
The Contact Care Center Trainer is responsible for onboarding new employees, facilitating ongoing agent development, and driving performance improvement through effective training and coaching programs. This role works closely with Operations, Quality Assurance, Workforce Management, Marketing, and Leadership to ensure agents are equipped with the skills, knowledge, and confidence needed to deliver exceptional patient experiences while achieving business objectives.
The ideal candidate is an engaging facilitator, strong communicator, and experienced coach who thrives in a fast-paced call center environment.
Coaching & Performance Development
