Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan…soon to be 23! We have over 400 team members, more than 140,000 members, $3.5 billion in assets, and a 95% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
More information about our comprehensive total rewards package can be found here.
Overview of Responsibilities: Designs,develops, and implements virtual learning solutions using a variety of media to meet the training and development needs of the organization. Leads key virtual learning initiatives from conception to completion, enhances virtual training capabilities, and fosters meaningful relationships across the organization to gain stakeholder buy-in and drive results.
Essential Duties And Responsibilities
- LMS Administrator: Deploys virtual learning programs on the Learning Management System (LMS), ensuring optimal functionality and user experience. Collaborates with IT to utilize knowledge of LMS capabilities to deliver meaningful and rich learning experiences.
- Virtual Course Design: Utilizes advanced knowledge of virtual learning software and best practices to design engaging, interactive, and outcome-driven learning experiences, including the creation of storyboards, scripts, and multimedia elements that identify a concept or convey a message that aligns with MSGCU training goals and learning objectives. Gathers information from subject matter experts and external sources to maintain content and stay up to date on evolving training needs.
- Reporting: Maintains and analyzes training data within the LMS, utilizing Google Analytics for insight to enhance and report on training initiatives. Develops custom reports to assist with planning and executing the credit union’s training and development initiatives. Collaborates with the Human Resources, Business Intelligence teams, and other stakeholders to implement and ensure usage of data visualization solutions, data-driven tactics, and future automation tools.
- Process Automation: Develops automation processes within the LMS. Automates training assignments, learner notifications, communications, and related functions to streamline LMS functionalities.
- Vendor Management: Manages implementation, enhancements, and maintains vendor relationships of existing and future vendors. Understands how each provider supports organizational goals and integrates with larger virtual learning systems and activities. Ensures content received from vendors is compatible within LMS and meets expectations in support of MSGCU training and development goals.
Essential Knowledge, Skills, And Abilities
- Member Focus: Builds strong member relationships (internal/external) and delivers member-centric solutions by exceeding expectations and providing superior quality support and development solutions in a professional, efficient, and courteous manner. Ensures a high level of excellence and takes responsibility for outcome.
- Business Insight: Develops and applies knowledge of our business and the marketplace to support achievement of MSGCU’s goals. Demonstrates a strong understanding of instructional design principles and the latest trends and technologies in virtual earning. Understands how departments and systems relate to and work with each other and applies that knowledge to ensure collaboration among stakeholders and successful completion of projects.
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Plans and aligns work to meet virtual learning commitments in alignment with organizational goals and initiatives.
- Ensures Accountability: Holds self and others accountable to meet commitments and goals. Ensures a high level of excellence and takes responsibility for outcomes.
- Collaborates: Works collaboratively and openly with assigned business partners at all levels of the organization to meet shared objectives. High level of interpersonal skills with a service and solutions orientation.
- Develops Talent: Develops team members to meet both their career goals and the organization’s expectations and goals.
- Communicates Effectively: Possesses excellent written and verbal communication skills to develop virtual learning experiences that convey a clear understanding of the unique needs of different audiences. Ability to have candid professional conversations that may involve differing viewpoints, accountability, or conflict resolution. Clearly expresses views and actively listens to understand views of others.
- Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
- Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
- Manages Ambiguity: Operates effectively, even when things are not certain, or the way forward is not clear. Adapts quickly to changing conditions or priorities.
Essential Preparation And Experience
- Bachelor’s degree in Training and Development, Human Resources, or related field preferred.
- 2 years of experience developing virtual learning content, preferably within Articulate 360 (Storyline, Rise, and Review), with familiarity of SCORM and accessible design standards (minimum WCAG 2.0 AA required); and
- 2 years of Learning Management System (LMS) Administrator experience, preferably within Cornerstone, required.
- Experience with HTML and audio/video capture and editing highly desired.
Working Conditions
- Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
- Occasionally required to travel throughout MSGCU's service area as business needs require.
- Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
- This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.
Compensation And Benefits
Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
- Base salary begins at $69,000 / year
- Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
- If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
- You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
