At ETM Group, we don’t just serve great food and drink in some of Central London’s most incredible venues, we create unforgettable, EPIC experiences. But we know that our guest experience can only ever be as good as our team’s experience. That’s where you come in.
We are looking for a high-energy, enthusiastic L&D Lead to take ownership of ETM’s Training & Development journey. We don't want someone who just clicks through slides; we want an inspirational storyteller, a natural coach, and a culture champion who brings genuine passion to every room they walk into.
What you’ll be doing:
Reporting to the Head of Talent and sitting within a close-knit, fast-paced People team, you will be the beating heart of our learning culture. Your mission is to make learning stick, making it fun, interactive, and impactful;
- Set the Standard: Lead our vibrant EPIC Foundation Induction and Onboarding, ensuring every new starter feels the ETM energy from Day 1.
- Drive Gamified Learning: Take the reins on Attensi (our EPIC Quest platform), building and refreshing bite-sized, gamified content that our teams genuinely want to play and learn from.
- Empower the Team: Create and deliver dynamic, internal training workshops (from Steps of Service to Management Soft Skills).
- Bridge the Gaps: Proactively identify skills gaps across both Front and Back of House, partnering with General Managers to build tailored Personal Development Plans (PDPs).
- Manage the Levy: Own and optimise our Apprenticeship Levy, maintain relationships with external providers to build robust career pathways.
- Keep us Safe & Sound: Oversee all mandatory compliance training, ensuring everything from Health & Safety to Fire Marshal certifications are perfectly tracked and up to date.
Who you are:
- An Energy Provider: You have an infectious enthusiasm that naturally inspires and motivates others. On paper, your experience is great—but in person, you are exceptional.
- A Confident Presenter: You thrive standing in front of a room of 20 new starters or coaching a Head Chef one-on-one.
- Hospitality in your Blood: You understand the premium dining, late-night bar, or 5-star hotel landscape, and know exactly what it takes to deliver world-class guest experiences.
- Tech-Savvy: You know your way around modern LMS systems, gamified learning apps, and HR tech.
Company Benefits:
• 50% discount for you and up to 5 friends at any of our venues
• 5.6 weeks paid annual leave
• Pension
• Healthcare Plan
• Generous employee referral scheme
• Discounted shopping at many high street stores
• Cycle to work scheme
• Access to Wagestream for better money management
• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
• Group wide Learning and Development opportunities
About Us:
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital.
From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.
ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
