Operational Training Manager – Warehouse & Fulfilment

JD.COM • Full-time • Milton Keynes, GB • 3d ago

What You’ll Do

Partner with warehouse leaders to identify capability gaps and develop training plans.
Coordinate onboarding, operational skills and frontline management training.
Collect and analyse training data, including attendance, completion, assessments, certification and employee performance.
Consolidate European business-line SOPs and turn operational knowledge into courses, toolkits and job aids.
Coordinate internal trainers and subject-matter experts, including Train-the-Trainer programmes.
Manage training calendars, milestones, deliverables and follow-up actions as a Training PMO.
Support high-potential employees and the frontline management talent pipeline.
Standardise and share training resources and best practices across European markets.

What We’re Looking For

Experience in Training, L&D, Training Operations, HRBP or Project Management.
Experience in logistics, warehousing, fulfilment, manufacturing or frontline operations is preferred.
Understanding of inbound, storage, picking, packing and outbound processes is a strong advantage.
Strong skills in stakeholder management, project coordination and data analysis.
Proficiency in Excel and PowerPoint; LMS or dashboard experience is a plus.
Fluent English; Chinese or another European language is an advantage.
Willingness to visit and support operational sites when required.

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