Senior Learning & Development Specialist | Location: 11149 Research Blvd, Austin, TX, 78759
| Schedule: Monday- Friday: 7:30AM-4:00PM
| Salary Range: $70,000-$87,500
| FLSA Status: Exempt
At
Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. We’re looking for a
Senior Learning & Development Specialist with strong instructional design experience and
hands-on expertise with Articulate Rise and Articulate Storyline to create engaging learning experiences and support employee development.
What You'll Do
Learning & Development
- Independently lead and manage learning and development projects from needs assessment through implementation, evaluation, and continuous improvement.
- Partner with department leaders and stakeholders to identify performance gaps, learning opportunities, and development needs across the organization.
- Design, develop, and deliver high-quality learning solutions, including instructor-led training, virtual learning, blended learning, e-learning, job aids, and performance support materials.
- Serve as a subject matter resource for instructional design, adult learning principles, facilitation techniques, and learning technologies.
- Facilitate complex training programs and presentations for employees, leaders, and cross-functional teams.
- Collaborate with subject matter experts to translate technical and operational content into engaging and effective learning experiences.
- Evaluate training effectiveness through participant feedback, knowledge assessments, performance metrics, and business outcomes, making recommendations for improvement as needed.
- Consult with managers and department leaders regarding employee development strategies and learning solutions.
- Establish credibility with learners by demonstrating expertise, providing relevant examples, and connecting learning content to business objectives and job performance.
- Analyze emerging learning and development trends and recommend innovative solutions to enhance organizational learning programs.
Project Leadership & Learning Technologies
- Provide project leadership for department-wide initiatives by coordinating timelines, deliverables, stakeholder communication, and implementation activities.
- Support the administration and optimization of Learning Management Systems (LMS) and other learning technologies.
- Create and maintain training manuals, procedure guides, multimedia resources, facilitator guides, and other instructional materials.
- Perform work with a high degree of independence, exercising sound judgment and decision-making authority within established guidelines.
- Handle complex assignments and escalated learning-related challenges while supporting team success and organizational objectives.
Leadership & Mentoring
- Mentor and support Learning & Development Specialists by providing guidance, coaching, feedback, and sharing best practices.
- Assist with onboarding and development of new Learning & Development team members.
- Serve as a mentor and knowledge resource for Learning & Development Specialists.
- Provide guidance and support on project execution, facilitation techniques, instructional design, and stakeholder management.
- Model professionalism, collaboration, accountability, and continuous learning.
- Assist in onboarding and developing new department team members.
- Share best practices, lessons learned, and innovative approaches to improve team effectiveness.
- Support department initiatives and contribute to the overall success of the Learning & Development function
Organizational Support
- Must hold a valid driver's license and be able to operate a motor vehicle for travel to branches as necessary.
- Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco's mission and values of Respect, Empathy, Service, Integrity, and Cooperation.
- Performs other duties as assigned by the Learning & Development Manager.
What You Bring
- Bachelor's degree in human resources, Organizational Development, Education, Business, or a related field, or an equivalent combination of education, training, and relevant professional experience. Relevant work experience demonstrating progressively increasing responsibility in learning and development may be considered in lieu of a degree.
- Minimum of 5-7 years of experience in learning and development, training facilitation, instructional design, organizational development, or a related field. Internal candidates may be considered for advancement without meeting the stated years-of-experience requirement if they demonstrate sustained high performance, documented mastery of skills and competencies in their current role, and consistent readiness to successfully perform the responsibilities of the position.
- Extensive experience developing training solutions using learning technologies, learning management systems, and the full Articulate 360 suite, including advanced proficiency with Articulate Storyline and Articulate Rise.
- Demonstrated experience independently leading complex training or organizational learning projects.
- Strong understanding of adult learning theory, instructional design methodologies, and performance improvement principles.
- Advanced facilitation and presentation skills with the ability to engage diverse audiences and adapt delivery methods as needed.
- Excellent verbal, written, interpersonal, and consulting skills.
- Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
- Experience developing training materials using learning technologies, e-learning authoring tools, and learning management systems.
- Ability to build collaborative relationships and influence stakeholders at all organizational levels.
- Strong analytical and problem-solving skills with the ability to assess learning needs and measure training effectiveness.
- Ability to exercise sound judgment and work independently with minimal supervision.
Preferred Experience
- 5+ years of financial institution or credit union experience.
- Professional certification such as Certified Professional in Talent Development (CPTD) or ATD Associate Professional in Talent Development
- Experience with Learning Management System administration and reporting.
- Experience mentoring, coaching, or developing peers and colleagues.
Why You'll Love Working Here
We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
- Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
- Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
- Retirement Plans: 401(k) with company match and a pension plan
- Community Engagement: Volunteer opportunities and credit union-sponsored events
- A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation
Additional Requirements
- Good credit standing (verified prior to interview)
- Successful background check and drug screening upon offer
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees.
