Accountable for the development and implementation of training strategies, plans, and processes to Support departmental and organizational goals. Responsible for all eLearning programs and must ensure that associates have the information needed to perform required skills and achieve results as a basis for continual training and education. Analyze, design, develop, implement and evaluate learning videos and interactive eLearnings.
Responsibilities
- Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.
- Recommend solutions for performance issues and potential areas of training.
- Conduct training needs assessments and oversee the training function.
- Develop and organize training materials, multimedia visual aids, and other educational materials.
- Manage key associate relations projects and initiatives that have strategic departmental impact.
- Provide support to Management in responding to personnel issues.
- Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources, and equipment.
- Work closely with management, ensure that policies, programs and processes are developed, implemented, communication and consistently administered in compliance with organizational objects and with relevant laws/ regulations.
- Resolve and respond to training issues and questions from leaders and associates on the application and interpretation of processes, company policies, and current regulations.
- Continuously seek and support new approaches, practices, and processes to improve the efficiency of training service offered.
- Other duties as assigned.
Qualifications
- A minimum of a Bachelor’s Degree from an accredited college or university in Human Resources, Adult Education, or related field or equivalent experience preferred.
- Three to five years training or employee relations experience preferred.
- Two to three years’ customer service experience preferred.
- Excellent computer skills including Articulate, Adobe Premier Pro, Adobe suite, Google products
- Demonstrated leadership abilities.
- Strong presentation and public-speaking skills.
- Strong verbal, listening, written communication skills required.
- Excellent decision-making skills.
- Ability to organize/schedule and coordinate multiple tasks simultaneously.
- Ability to be proactive, self-motivated, and self-directed.
- Creative content developer with interest in exploring delivery methods.
- Demonstrated commitment to excellent customer service.
- Depth of practical experience in both technical and non-technical training.
We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
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