Sr. Coordinator, Learning & Development

Purpose and Scope

The Learning and Development Coordinator coordinates, develops, implements, and conducts training and development programs for employees. Effectively and professionally works with internal and external customers with a high level of care and confidentiality. Performs tasks effectively and efficiently while modeling and utilizing excellent process management skills that help to continuously improve the services provided by the Human Resources Department. The successful candidate will exhibit competence in the role, possess effective communication skills, interpersonal and organization skills, and overall professionalism.

Essential Job Functions

Support to Director

• Serves as the primary administrative & general support for all learning and development projects led by the Director of Human Resources
• Assists the Director of Human Resources with learning and development issues and staff performance management activities
• Fields calls, emails, and correspondence, and resolves routine issues/concerns in a confidential manner
• Produces and presents materials for various meetings and presentations
  
  
  

Support to International Headquarters Team

• Serves as a primary point of contact for internal and external customers of the department on learning and development issues and takes initiative to bring solutions back to those customers
• Assists Directors and Managers in assessing the training needs of their staff
• Advises employees on issues related to learning and development activities
  
  
  

Role Specific Responsibilities

• Serves as the primary contact with learning and development vendors/speakers/trainers
• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers and staff
• Develops unique training programs to fulfill workers’ specific needs to maintain or improve job skills
• Creates and/or acquires training procedure manuals, guides, and course materials
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
• Assesses training materials prepared by instructors
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development
• Prepares and implements training budget; maintains records and reports of expenses
• Performs other related duties as required
• Participate in daily morning staff devotions; on a rotating basis serve by praying and reading Scripture in support of devotion leader
  
  
  

Working Relationships

Reports To: Director, Human Resources

People Management Responsibility: None

Works Closely With: Human Resources Team, Leadership Team, Managers, and all TGI employees , L&D speakers, and presenters

Essential Knowledge, Skills, And Training & Development

Non-physical

• Must possess excellent written, interpersonal, and verbal communication skills; problem solving techniques; analytical skills; strong interpersonal, listening, verbal, and written communication skills
• Ability to work effectively in a diverse work group
• Ability to use PC and widely used software packages, including Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to learn new software, as necessary i.e.: Vimeo, Visio, RightNow Media
• Ability to communicate effectively with all members of the Headquarters staff
• Ability to practice excellent time management skills
  
  
  

Physical

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific vision abilities required by the job include close vision.
  
  
  

Mission Critical Competencies

CORE VALUES

• Integrity
• Excellence
• Open Communications
• Stewardship
  
  
  

CORE COMPETENCIES

• Actively learns, demonstrates, and fosters the organizations’ culture in all actions and words. Takes personal initiative and is a positive example for others to emulate
• Proven ability to keep a big picture perspective while dealing with detailed information
• Foster Open Communication and Approachability
• Positive and Constructive Attitude
• Excellent verbal and written communication skills
• Strong presentation skills
• Adept with a variety of multimedia training platforms and methods
• Ability to evaluate and research training options and alternatives
• Ability to design and implement effective training and development
• Extremely proficient with Microsoft Office Suite and related program software
• Business Acumen
• Process Management
• Decision Quality
• Problem Solving
• Dealing with Ambiguity
• Perspective
• Ability to challenge the status quo
  
  
  

Work Environment And Time Requirements

Climate-controlled office environment

8-hour workday

Hybrid work model

Variations in work volume sometimes require extended working hours

Minimum Qualifications

Bachelor’s degree or equivalent experience

5 years learning & development activities

5+ years of sound knowledge of Human Resource functions

PC experience, especially in Microsoft Office applications

Excellent writing skills (creative and technical)

Strong interpersonal skills

Proven organizational and time management skills

Successful completion of a drug and background screen

This Job Description is for general purposes and guidelines only and should not be considered all-inclusive. Neither does the receipt of this job description constitute an employment contract. Furthermore, it should be known that this list of job requirements is subject to change without written notice.