Department: People & Culture
Location: Nairobi
Description
As the Learning & Development Manager, you will be responsible for designing, implementing, and scaling Peach Cars’ internal learning ecosystem to build capability, performance, and leadership depth across the organisation.
This role plays a critical part in embedding a continuous learning culture, developing role-based learning journeys for individual contributors, people managers, and senior leaders, and ensuring that training investments are data-driven, measurable, and directly linked to business outcomes. Working closely with the Head of People & Culture and cross-functional leaders, you will help future-proof Peach Cars’ talent as the business scales.
Key Responsibilities
Specifically, the Learning & Development Manager at Peach can expect to lead/own the following elements:
Learning Strategy & Peach Academy
- Co-develop and execute a company-wide learning and development strategy aligned to Peach Cars’ growth priorities, values, and operating model.
- Own and continuously evolve Peach Academy as the organisation’s internal capability-building platform.
- Translate business priorities into structured learning roadmaps and annual training plans.
Learning Journeys & Capability Frameworks
- Design and maintain clear, role-based learning journeys for: Individual Contributors, People Managers and Senior Leadership.
- Ensure learning pathways support performance expectations, progression readiness, and leadership development.
Content Development & Curriculum Design
- Develop, curate, and maintain learning content across key capability areas including: Customer service & CX excellence, Product and vehicle knowledge, Functional skills (Sales, CX, Support functions) and People management and leadership skills.
- Partner with internal subject-matter experts to convert institutional knowledge into scalable learning assets.
Training Delivery & Coordination
- Plan, coordinate, and deliver internal training programmes across branches and teams.
- Facilitate selected training sessions and enable managers or internal trainers to deliver others effectively.
- Manage training calendars, participation, and post-training reinforcement activities.
HRMIS & Learning Systems Enablement
- Own the configuration and ongoing optimisation of the HRMIS learning module, ensuring it supports: learning journeys and course assignment; completion tracking and assessments and certifications, dashboards, and reporting
- Establish systems for identifying training needs using performance, quality, and business data.
Learning Impact, Measurement & ROI
- Define success metrics for all learning initiatives, including adoption, effectiveness, and behavioural impact.
- Track training outcomes and demonstrate ROI, linking learning to performance, quality, and customer experience improvements.
- Use insights to continuously improve content, delivery, and prioritisation.
Manager Enablement & Learning Culture
- Equip people managers to act as primary developers of talent within their teams.
- Embed learning into performance management, development conversations, and career planning.
- Champion a culture of ownership, feedback, and continuous improvement.
People & Culture Projects
- Contribute to broader People & Culture initiatives including onboarding, performance management, succession planning, and engagement programmes.
- Act as a thought partner and execution lead on capability-related organisational initiatives.
Must-Have Qualifications
Skills, Knowledge and Expertise
- Education: Relevant bachelor’s degree (Human Resources, Education, Organisational Development, Business, or equivalent experience).
- Experience: 5+ years’ experience in Learning & Development, Talent Development, or Organisational Development roles.
- Technical Skills: Hands-on experience with HRMIS/LMS platforms, learning analytics, and instructional design.
- Domain Knowledge: Proven experience designing and delivering structured learning programmes at scale.
- Other Requirements: Strong facilitation, stakeholder management, and programme execution skills.
Nice-to-Have Qualifications
- Experience in fast-growing, multi-site or startup environments.
- Coaching or facilitation certification.
- Exposure to customer-centric or operations-heavy businesses.
Other Job Details
Competencies
- Strategic thinking with strong execution discipline
- Instructional design and facilitation excellence
- Data-driven decision-making and impact measurement
- Strong communication and influence across levels
- Stakeholder partnership and collaboration
Attitudes & Behaviors
- Embraces and exemplifies Peach Cars’ values of Challenge, Respect, and Ownership.
- Proactive, self-driven, and solutions-oriented.
- Open to feedback, learning, and continuous improvement.
- Collaborative and comfortable working cross-functionally.
- High accountability for outcomes and follow-through.
What Success Looks LikeWithin 3 months: Peach Academy governance, learning strategy, and priority learning journeys clearly defined and operationalised.
Within 6 months: Role-based learning journeys live on the HRMIS with measurable participation, completion and priority training programmes delivered with positive feedback and early performance indicators.
Within 12 months: Demonstrable improvement in capability, manager effectiveness, customer experience metrics linked to learning and Peach Academy recognised internally as a core driver of performance and growth.
Ultimately, a successful Learning & Development Manager will be seen as a key enabler of Peach Cars’ growth, performance culture, and leadership pipeline.
What You Can ExpectAt Peach, GROWTH is a people’s promise. You can expect real ownership, clear expectations, regular feedback, and opportunities to grow your scope and impact as the business scales. We value challenge, respect, and ownership and we back high performers with trust, learning, and opportunity.
