The L&D team is newly established and sits within the HR Directorate at IBCA. We provide an expert service to all IBCA Directorates and support learning and development throughout the organisation. The successful candidate will have the opportunity to shape the L&D service to ensure the highest level of service and efficiency.
Key Responsibilitie
- sDesign and delivery of high quality learning interventions to all Grades
- .Build and maintain FAQ documents for inbox queries
- .Updating of L&D Page on IBCA Together, along with IBCA messaging as required
- .Manage the inbox proactively, ensuring SLA is met and that cover is in place for absence. Clear visibility of all absences in advance, to aid cover planning
- .Refresh and maintain the processes around L&D spend tracking
- .Refresh and maintain process of Mandatory Learning tracking, assuring data via CS Learning and comms to Directors as required
- .Finance and purchase order queries
- .Other ad hoc requests from Head of L&D and Apprenticeships Lead
- .Act as SPOC (single point of contact) for Gov.Campus, provide accurate pricing for products
- .Secretariat duties for the L&D Working Group (booking/note taking/agenda management etc)
.
Essential Experienc
- e:Background in providing learning delivery to a diverse audience and ability to make effective use of varied delivery method
- s.Ability to gather and assess feedback from learners, and use this to improve or evolve product
- s.Confidence in collaborating across a complex organisation, with colleagues of all Grade
- s.Ability to gather and use evidence/insights to make well reasoned decisions and recommendation
- s.Highly organised with experience of managing competing priorities, to tight timescale
s.
Desirable experien
- ce:A background and solid understanding of wider Government platforms such as Civil Service Learning and Government Camp
us.
Additional informat
ion:A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attenda
nce.
