Training & Development Manager
Reports to: Chief Operating Officer
FLSA Status: Exempt
Department: Operations
Location: Tempe, Arizona 85283
Pay Range: DOE
Position Summary:
The Learning and Development Manager will help grow operations by supporting our leaders' continuous development. Areas of focus include increasing sales, leadership development focusing on human relations, compliance with state regulations, and creating consistent practices and training. The ideal candidate will have previous experience in cannabis, training, and influence to lead others. This position will have the opportunity to support all stores across all of our locations. This role will have the opportunity to travel to other states and build relationships throughout the organization.
This position is based at our Tempe, AZ office, and is an entirely onsite role (no remote work options).
Responsibilities:
- Developing and implementing training for budtenders (sales associates) of all levels, to increase customer service-based sales, and also developing all front-end personnel to meet the expectations of their responsibilities.
- Evaluate organizational training needs via surveys, interviews, and performance data.
- Design curricula, online modules (LMS), and hands-on workshops.
- Analyzing current staffing levels across all stores, making adjustments to staffing needs depending on the sales of the location.
- Creating a customer experience from quality control on displays, dress code enforcement, workflow, and better utilization of labor hours.
- Modeling and implementing free space time, and what tasks can be completed during less busy times to maximize the completion of projections.
- Understanding the products, deals, and upselling opportunities, and being able to influence the team to use tactics developed to ensure the customers are satisfied.
- Focusing on setting sales, creating more system accuracy, identifying basket size, and understanding the opportunities, educating on margins and what they mean, and creating goals around metrics needed in each location to build profit margins.
- Education on inhouse vs third party vendor products.
- Creating an open dialogue around expectations to manage employee relations before they escalate.
- Understanding state compliance requirements to ensure we are staying compliant with state regulations, and using the information to ensure we can still build on sales while staying compliant.
- Measure the effectiveness of training initiatives and make data-driven improvements
Supervisory Responsibilities:
- Training & Development Specialist Team
Qualifications:
- A flexible schedule, including daytime, nights, and weekend availability to meet the needs of the business.
- The ability to travel up to 80% of the time
- 3-5+ years in corporate training, instructional design, or leadership development.
- Proficiency with learning management systems (LMS), strong communication, and project management.
Education and Certifications:
- Bachelor's or master's degree in human resources, organizational development, or business administration.
Physical Requirements:
- Standing, sitting, walking.
- Lifting requirements (e.g., must be able to lift up to 50 pounds).
- Manual dexterity, repetitive motion, etc.
Work Environment:
- Typical environment (e.g., Mint Cannabis retail store, manufacturing site, corporate office).
- Exposure to elements (noise, odors, temperature).
- PPE requirements, if applicable.
Travel Requirements:
Equal Opportunity Employer Statement: Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Other Duties Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
