About The Opportunity
The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Learning Process Enablement to serve as a collaborative translator and facilitator, bridging the gap between product design, systems implementation, and operational process delivery. This role will lead the enablement strategy for our Operations Division, ensuring learning initiatives are aligned with business goals, scalable across functions, and foster engagement through learning-centered design. The Director of Learning Enablement will work closely with Operations and instructional design teams, platform/product owners, process owners, technology, and subject matter experts to develop training experiences and support adoption of products and tools. This role requires a strong strategic process facilitator who is capable of building efficient workflows, collaborating broadly within a busy environment, and build stakeholder buy-in.
In this role, you will:
- Learning Process Enablement & Optimization (40%)
- Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency.
- Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams.
- Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.
- Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.
- Governance and Standards Stewardship (30%)
- Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.
- Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals.
- Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams.
- Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates.
- Learning Lifecycle Management (30%)
- Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.
- Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements.
- Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.
About You
Exceptional candidates can effectively speak to:
- 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.
- Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon).
- Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans.
- Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).
- Knowledgeable in content authoring tools with AI integrations and review processes.
- Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills.
- Strategic thinker with the ability to balance big-picture planning with tactical execution.
- Proven ability to build relationships and influence others to action
- The ability to travel 4-6 times a year to Client offices or on behalf of Client business.
- Authorization to work in the United States
All roles at Client require:
- A passion for expanding educational and career opportunities and mission-driven work
- Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
- Clear and concise communication skills, written and verbal
- A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
- A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
- A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
- Authorization to work in the United States
Goal #1: Transform and standardize Learning Enablement workflows across Learning Operations.
Impact Metric + Baseline: Within 12 months, deliver a unified learning intake and prioritization model that provides full visibility into learning projects across Operations, resulting in 90% of new initiatives being planned and resourced through the standardized process.
Quant/Qual Metric + Baseline: 85% of Product Owners, Subject Matter Experts and Ops team members report reduction in creation of training materials or content rework.
Quant/Qual Metric + Baseline:
Goal #2: Strengthen training content governance and quality - Improve trust, accessibility, and confidence in learning content.
Impact Metric + Baseline: Audit current training content to establish content review priority and ensure 100% newly launched materials are compliant with established governance policies, including accessibility, content tagging, and version control.
Quant/Qual Metric + Baseline: Achieve 80%+ alignment of legacy content with new governance standards by the end of year one, as verified through review cycles.
Quant/Qual Metric + Baseline:
Goal #3: Improve Learning Impact and cross-functional communication flows.
Impact Metric + Baseline: Establish a baseline of learner-reported confidence in applying key processes/tools via post-training surveys by Q2 2026, then improve by 10 percentage points over the following two quarters.
Quant/Qual Metric + Baseline: Baseline cross-functional partner satisfaction with learning collaboration and communication by Q2 2026, then increase the average score by 15% by year-end through targeted improvements.
