Summary
Salary: Competitive Salary & Benefits
Reporting Line: Learning & Development Manager
Contact Type: 9 Months Fixed Term Contract
Location: London
What to expect
As a Learning & Development Trainer - Capability you will join us on our journey and undertake a valuable role reporting to the Learning & Development Manager.
The Learning & Development Trainer is responsible for the design, coordination, and delivery of high‑quality, engaging learning interventions that support the organisation’s Performance, Talent and Development agenda. The role plays a critical part in equipping colleagues with the skills, knowledge and behaviours needed to support organisational performance, cultural alignment and transformation.
As a learning practitioner, the L&D Partner – Trainer leads the facilitation of enterprise‑wide development programmes, workshops and learning solutions, ensuring they are practical, inclusive and aligned to business priorities. This role brings learning to life by creating impactful training experiences that drive capability building and sustained behaviour change.
Acting as a trusted partner to the business, the L&D Partner – Trainer provides guidance and insight on learning and development solutions, coaching colleagues and leaders to embed performance and development practices effectively. Working closely with People colleagues and functional leadership teams, the role ensures stakeholders are fully engaged, confident and supported to maximise the value of performance, talent and development initiatives, helping to build future‑ready capability across Post Office.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave that increases with tenure
- Up to 10% individual performance based – incentive scheme
- Access to Benenden Healthcare
- Generous pension contribution
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
Qualifications
- Degree or equivalent experience in HR, L&D, Psychology, or related field
- Relevant professional accreditation (e.g. CIPD, coaching, psychometrics, development tools)
Experience
- Strong experience in designing and delivering performance, talent and development initiatives in a large, complex organisation
- Confident working with, providing guidance and influencing senior stakeholders and executives on performance, talent and development initiatives
- Skilled in assessing and advance performance, talent and development initiatives based on feedback and external analysis
- Experience working with external learning partners, internal and external system partners, coaches, or leadership development providers
- Able to evaluate performance, talent and development outcomes and translate insights into action
- Ability to handle sensitive data and information confidentially and discreetly
- Strong presentation and delivery skills
- Excellent written and oral communication skills
Skills & Capabilities
- Project and Programme Management – Organised and reliable in managing cyclical activities across multiple initiatives
- Stakeholder Engagement – Builds trust and credibility with senior leaders and colleagues
- Facilitation & Coaching Skills – Confident leading senior sessions and enabling reflective, engaging learning
- Insight-Driven – Uses data, feedback, and succession insight to inform design and prioritisation
- Cultural Credibility – Role models values and behaviours and inspires confidence in others
- Collaborative – Works well across teams, functions, and external providers to achieve impact
- Leadership Development Expertise – Understands how to build strategic, behavioural, and inclusive leadership capability
