Training Manager
Leeds - Hybrid
Salary: £50,000 - £55,000
A growing regulated business is looking for a Training Manager to lead learning and development across their contact centre operation.
They’re looking for someone who can help raise capability across the contact centre, bring fresh ideas, and make training genuinely useful for the people doing the job day to day.”
You’ll work closely with the Head of Learning & Development, Team Managers and operational leaders to understand where teams need support, build practical training and help create a more confident, capable customer operation.
The environment is fast paced, customer focused and constantly evolving, so they need someone who is comfortable rolling their sleeves up, spotting what isn’t working and finding better ways of doing things.
The role will cover:
- Leading onboarding and induction training for new starters
- Creating engaging training and coaching programmes
- Supporting Team Managers with coaching and development plans
- Delivering compliance and regulatory training
- Identifying skills gaps and areas for improvement across the operation
- Supporting change projects, new systems and process updates
- Reviewing training effectiveness and making improvements where needed
- Developing a team of trainers
They’re looking for someone who:
- Has experience leading training within a contact centre environment
- Understands the pace and pressures of customer operations
- Ideally comes from a regulated environment
- Is confident working with stakeholders across operations and leadership teams
- Brings energy, ideas and a practical approach
- Enjoys developing people and helping teams perform at their best
It’s a good opportunity for someone who enjoys being visible in the business, building relationships and having real influence over how people are developed across the operation.
