Senior Communications / Training Specialist

SereneAid • Full-time • Edmonton, AB, CA • 5h ago

This is a remote position.

Job Description – Senior Communications / Training Specialist
Job ID: GOAPRDJP00000926
Client: Government of Alberta – Environment & Protected Areas (EPA)
Role: Communications Specialist – Senior / Training Specialist
Location: Edmonton, Alberta (Remote)
Contract Type: GOA Standard Contingent Resource
Duration: Approx. 12 months with possible extension (up to additional 12 months)
Work Schedule: 36.25 hours/week
Role Overview

The Government of Alberta is seeking a Senior Communications/Training Specialist to support the Digital Regulatory Assurance System (DRAS) initiative within Environment & Protected Areas (EPA).

The resource will design, develop, maintain, and deliver training and communication materials that enable effective DRAS adoption across the organization. The role focuses on translating business processes and system functionality into practical user-focused learning solutions and supporting virtual training delivery.

Requirements

Key Responsibilities

Training & Learning Development

Develop and maintain:
- User guides
- Job aids
- Presentations
- Scenario-based learning resources
- Platform support materials
Create practical learning tools aligned with DRAS functionality and regulatory business processes.
Organize and manage training repositories ensuring materials are current and accessible.

Virtual Training Delivery

Design and support formal virtual training sessions using web-based technologies such as Microsoft Teams.
Develop:
- Course outlines
- Slide decks
- Exercises
- Training support materials
Facilitate or support virtual sessions and participant engagement.
Conduct post-training follow-up activities.

Stakeholder Collaboration

Work closely with:
- Subject Matter Experts (SMEs)
- System Leads
- Business stakeholders
Ensure training content accurately reflects operational requirements and user responsibilities.
Build effective working relationships with leadership and end users.

Change Management & Communications

Support change management initiatives by contributing to:
- Training strategies and plans
- Communication plans
- Stakeholder impact assessments
Deliver presentations and communications at various organizational levels including management and end users.

Continuous Improvement

Analyze user feedback, observations, and training metrics to identify knowledge or performance gaps.
Recommend and implement training improvements.
Update training content based on:
- System enhancements
- User feedback
- Evolving business needs

Mandatory Qualifications
Education

Candidate must have either:

A Bachelor’s Degree
OR
A Diploma in Business, Communications, Adult Education, or related field plus 3 additional years of training-related experience

Required Experience (Minimum 5 Years Each)

Creating user training materials, technical documentation, and support resources
Delivering virtual training sessions using Microsoft Teams or similar technologies
Managing multiple tasks and initiatives under strict timelines

Nice-to-Have Qualifications (Minimum 3 Years Each)

Developing and delivering presentations to multiple organizational levels
Creating:
- Documentation
- Computer-based training modules
- Training videos
Developing change management deliverables including:
- Change Strategy & Plans
- Training Strategy & Plans
- Communication Plans
- Stakeholder Impact Assessments
Documenting:
- User requirements
- Business processes
- Workflows
Building strong stakeholder and leadership relationships
Using feedback analytics to improve training materials

Work Environment

Primarily remote within Canada
Occasional onsite meetings at:
Oxbridge Place
9820 106 St NW
Edmonton, Alberta
Resource must provide their own computer and equipment
Windows OS preferred for Azure Virtual Desktop compatibility

Additional Requirements

Criminal record check required
Completion of mandatory Government of Alberta training courses:
- FOIP
- Cybersecurity
- Information Management
- Respect in the Workplace