Technical Services Analyst (Level 2)
Location: Halifax Regional Municipality (HRM) and surrounding areas
Employment Type: Full-time, On-site
Travel: Required (must have own vehicle, valid driver’s license, and insurance)
About the Role
We’re looking for a Technical Services Analyst (Level 2) who thrives on solving complex technical challenges and delivering exceptional customer experiences. This role is perfect for someone with strong networking, backup systems, advanced workstation integration skills, and VOIP expertise - someone who enjoys working in dynamic environments and values hands-on problem-solving.
You’ll be part of a collaborative team that supports enterprise-level infrastructure, ensuring reliability and security across servers, networks, and end-user systems. If you’re passionate about technology, can maintain focus and clarity under pressure, and want a role that’s challenging yet rewarding, we want to hear from you.
Step into a role that challenges you - and rewards your effort. Your next big move starts here!
Key Responsibilities
- Infrastructure Support: Provide advanced troubleshooting and maintenance for servers, NAS devices, and networking equipment.
- Networking Expertise: Configure and manage firewalls, switches, secure Wi-Fi, VPNs, and routing.
- VOIP Systems: Install, configure, and maintain VOIP solutions to ensure reliable communication services.
- Backup & Recovery: Implement and monitor backup solutions, ensuring data integrity and disaster recovery readiness.
- Workstation Integration: Support complex workstation setups, including Windows, macOS, and mobile device management (iOS/Android).
- On-Site Service: Perform hardware installations, upgrades, and preventive maintenance at client locations.
- System Administration: Manage Microsoft 365, Windows Server environments, and user accounts.
- Documentation: Maintain accurate configuration of records and asset tracking.
- Customer Engagement: Deliver exceptional service within SLAs, communicate effectively, and champion client needs.
Qualifications
- College diploma or university degree in a technical field or equivalent experience (3+ years).
- Strong knowledge of networking protocols (TCP/IP), firewalls, and VPNs.
- Experience with Windows Server (2016/2019/2022), Microsoft 365, and NAS devices.
- Familiarity with scripting (PowerShell, Bash) and backup technologies.
- Valid driver’s license and reliable vehicle for on-site work.
- Certifications such as Microsoft, Network+, A+, or vendor-specific hardware certifications are an asset.
What We Offer
- Competitive compensation and benefits.
- Opportunities for professional development and certification.
- A collaborative team environment with challenging projects.
- Work that makes a real impact on client success.
Your Ideal Candidate Mindset
- I am self-motivated and thrive under pressure.
- I enjoy solving complex technical problems.
- I am committed to service excellence and continuous learning.
- I am comfortable working independently and as part of a team.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
- Mileage reimbursement
- Paid time off
- Work from home
Application question(s):
- Are you permanently located within HRM our surrounding areas?
Experience:
- Technical Analyst 1: 2 years (required)
Work Location: Hybrid remote in Dartmouth, NS B3B 1N6
