About Casa Cipriani
Casa Cipriani NY is a private members’ club and luxury hotel located within the historic Battery Maritime Building. The property features over 20,000 square feet of event space, a 47-room hotel, multiple dining and lounge venues, and a world class fitness and wellness center.
Since opening in 2021, Casa Cipriani has become one of Manhattan’s most distinguished clubs. As the brand continues to expand nationally and internationally, our focus remains on delivering a consistent, elevated standard of hospitality rooted in our Four Pillars: Culture, Authenticity, Simplicity, and Elegance.
POSITION PURPOSE:
Casa Cipriani is seeking a strategic and operationally strong Director of Learning & Development to lead and evolve all training and development initiatives across the New York flagship property, while building scalable frameworks to support Casa Cipriani expansion.
This role is responsible for defining and executing a holistic learning strategy that drives service excellence, leadership capability, and operational consistency across the hotel, private members’ club, restaurants, lounges, and operations.
The Director will serve as a key business partner to executive leadership, ensuring all training initiatives directly support performance, guest experience, and brand standards at an ultra luxury level. This individual will also build scalable frameworks to support future growth across Casa Cipriani properties.
ESSENTIAL FUNCTIONS AND DUTIES:
- Set and lead the L&D strategy across the property, aligning training initiatives with business goals, service standards, and brand positioning
- Design and implement a scalable learning architecture that supports operational excellence and brand consistency,
- Design and oversee luxury service standards programming, ensuring consistency across all guest facing and operational departments
- Partner closely with executive leadership and department heads to identify performance gaps and implement targeted, data driven training solutions
- Lead the development of leadership capability across all management levels, including coaching, performance management, and team development practices
- Establish and manage a centralized Learning Management System (LMS) and digital training ecosystem, including reporting, analytics, and content governance
- Develop and maintain a comprehensive library of SOPs, training materials, and brand standards, ensuring consistency and accessibility across teams
- Oversee all compliance, regulatory, and policy training, ensuring accurate tracking, documentation, and audit readiness
- Implement KPIs and reporting frameworks to measure training effectiveness, linking learning outcomes to operational performance and guest satisfaction
- Provide regular insights and recommendations to senior leadership on training impact, workforce capability, and development opportunities
- Drive continuous improvement of programs based on guest feedback, operational data, and evolving business needs
- Support pre-opening and expansion initiatives by building training frameworks that can scale across new locations
- Evolve existing onboarding, SOP, and pre-shift training structures into a cohesive, measurable learning ecosystem
- Translate Cipriani service philosophy and Four Pillars into observable service behaviors and training standards across all touchpoints
- Hold department leaders accountable for training execution and service standards through structured follow-up, audits, and performance metrics
- Serve as a steward of Cipriani culture, embedding the Four Pillars into all training and leadership practices
- Design and standardize daily and weekly pre-shift training programs aligned to business priorities and service standards
KNOWLEDGE, EXPERIENCE AND SKILLS :
- 7+ years of progressive experience in Learning & Development, Training, or Hospitality Leadership, with at least 2–3 years in a senior or director level role
- Proven track record of building and scaling L&D programs within luxury hospitality or high end service environments
- Strong understanding of ultra luxury service standards and multi-outlet hospitality operations
- Experience partnering with executive leadership and influencing at a strategic level
- Demonstrated ability to design leadership development and succession planning frameworks
- Experience with LMS platforms, training analytics, and digital learning tools
- Strong business acumen with the ability to connect training initiatives to operational and financial outcomes
- Exceptional communication, presentation, and facilitation skills
- Highly organized with the ability to manage multiple high-impact initiatives simultaneously
- Professional discretion and presence suited to a private members’ club environment
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
- Ability to stand for extended periods and work in a fast-paced environment.
- Endurance to withstand long hours of standing, walking, and repetitive motions.
- Flexibility to bend, stoop, reach, and perform physical tasks.
- Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.
- Ability to move throughout the property and engage across multiple operational areas
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
