Casper’s Ice Cream is a $140M frozen novelties manufacturer with a proud 100-year heritage and a rapidly growing national brand portfolio. Our flagship FatBoy brand is one of the fastest-growing novelties in the U.S. We operate two state-of-the-art high-speed automated production lines and are bringing three new mid-speed lines online between now and Q1 2025. We have invested in the RedZone workforce collaboration platform and modern automation across the factory. We have built a high-caliber leadership team which combines deep Casper’s experience with backgrounds from industry leaders including Mars, Nestlé, PepsiCo, and Amazon.
Overview
We are seeking an experienced Learning & Development Consultant to design, build, and execute a full Learning & Development program from the ground up for our frontline workforce and first-line supervisors within a manufacturing environment.
This engagement requires someone who can take existing SOPs, operational standards, and policies and convert them into a structured, practical, and scalable training program—from initial assessment through pilot, launch, and handoff.
This is a hands-on, on-site role. We are not looking for someone to deliver generic leadership content or isolated training sessions. We are looking for a consultant who can own the end-to-end L&D lifecycle and build something that sticks on the plant floor.
Scope of Work
The consultant will be responsible for full program ownership, including:
Assessment & Design
- Review existing SOPs, work instructions, safety standards, and policies
- Observe frontline operations and supervisor workflows on the plant floor
- Identify skill, knowledge, and behavior gaps
- Define training standards for frontline employees and first-line supervisors
Program Development
- Translate SOPs into:
- Role-based training curricula
- Practical learning modules and job aids
- Standardized onboarding and upskilling pathways
- Develop training materials that are clear, visual, and operationally relevant
- Design training for:
New hires
Cross-training and skill progression
Supervisor readiness and consistency
Execution & Rollout
- Build and run pilot programs with frontline teams
- Facilitate or support initial training sessions as needed
- Gather feedback and refine content based on real-world use
- Lead the full launch of the L&D program across the plant
Sustainment & Handoff
- Establish a repeatable training framework that can be owned internally
- Create facilitator guides, train-the-trainer materials, and documentation
- Recommend metrics to track training effectiveness and adoption
- Support transition of the program to internal HR/Operations ownership
Ideal Background & Experience
- Proven experience as an L&D consultant or training program builder
- Strong background in manufacturing, industrial, or operations-driven environments
- Demonstrated success converting SOPs and operational standards into training programs
- Experience running training programs from concept through pilot and full rollout
- Comfortable working directly with hourly employees and frontline supervisors
- Highly practical, execution-oriented approach (not academic or theory-heavy)
- Strong facilitation, change management, and stakeholder alignment skills
What Success Looks Like
- SOPs are consistently understood and applied on the floor
- Frontline employees and supervisors receive clear, standardized training
- Training is repeatable, scalable, and owned internally after launch
- Improved consistency, safety, and execution at the frontline level
Engagement Details
- Contract / consulting engagement
- On-site presence required during assessment, pilot, and launch phases
- Scope, timeline, and rates to be defined based on experience